You were warned... sorry this is long... So, my mom and dad are planning their first "adults only" trip since they first got married over 30 years ago. When my mom called to book their trip a few weeks ago, she specifically asked when she could make her dining reservations. (I was there... I heard it.) She was told October 31. They are going for 10 days, and the CM on the phone said that they could make their ADRs 180+10 days, or 190 days, out. Now, when my mom said this back to me, I thought for sure she was misquoting the CM, and that it was 180 days, +10 to get through their reservation. Well, when my mom called to make ADRs today, the day the CM TOLD HER to call, she was told she called 10 days early. She was told that "many people have that misconception that it means 190 days, but it's actually 180 days from your first day of your reservation" (which is what I understood.) My mom was disappointed, and told the CM (without a hint of anger) that she was SPECIFICALLY given that date by a Disney representative. Now, my mom is going to call back in 10 days - she doesn't mind... but shouldn't the CMs KNOW what their own policy is? And then, be able to inform their clients accordingly?!?! Thanks for letting me vent!