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  1. Guest - Welcome to the new DIS Boards! I have created a forum on the tech support board to talk about any issues we are seeing and a thread to discuss new functionality - Alex

Waitlist success and surprises

Discussion in 'DVC Member Services' started by zavandor, Feb 24, 2013.

  1. zavandor

    zavandor Mouseketeer

    Yesterday I had the surprise to receive a waitlist success email.
    I received the email at 5pm EST. Is this usual? I read here that many think that the waitlist are run during the night. In my case yesterday in the morning I checked my dates and there wasn't availability. This means that someone cancelled in the afternoon and the waitlist was immediately matched.

    A second unexpected thing is that the system reallocated my points automatically. The waitlist is for BWV standard and replaced BCV, so I saved 8 points. The original reservation was made using all banked points. Later I did another reservation for June using half banked and half current UY point.
    After the waitlist, the system moved the extra 8 banked points to the June reservation freeing 8 current UY points that can be banked. This saved a call to MS.
    Is this a new behaviour? Never heard of it.
     
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  3. CarolMN

    CarolMN <font color="blue"><b> DVC Co-Moderator</b><br><b Moderator

    I believe that the waitlist match is a batch system run several times a day and once during the night.

    When the computer finds a waitlist match, it puts the info into a file. CMs must complete the process to make the new reservation, cancel the existing reservation (if waitlist so requested), send the notification, etc. I believe the CMs do this either after hours or when the phones aren't busy. So someone could have a waitlist match, but not find out about it for several days. AFAIK, they work the waitlist file in the order of arrival date.

    I don't think the reallocation is automatic. I think the CM who worked your waitlist request did that. It is the way they are supposed to do it. Not all CMs are equally trained or careful about it, though, so it's good to check.

    Happy for you - it's great to get a waitlist!
     
  4. jekjones1558

    jekjones1558 <font color=green>Always happy at Disney<font colo

    Wow. The automatic reallocation is something I have not heard of before. I think it is especially great for members who may not even be savvy enough to know it is possible to do this!
    ETA: Looks like Carol was posting as I was typing. You are probably right, Carol, that an on-the-ball CM did this. In any case, it is good news.
     
  5. bwang123

    bwang123 Posts: 1,457,177,981

    its definitely run during the day. i went to lunch today and checked the reservation system and only 2 days of my week i had waitlisted were open. when i came back, i checked again and my 6 day waitlist was filled. this is for a may trip for BWV so i was suprised it happend so quick. was on the waitlist for about 2 1/2 weeks.
     
  6. bobbiwoz

    bobbiwoz <font color=darkorchid>I'm happy to dance with you

    Good news all around!:thumbsup2
     
  7. TagsMissy

    TagsMissy Counting down the days... It's not always easy bei

    OP-- Exciting!

    I had a WL email confirmation quite late in the day as well last week. I was happily surprised to get my Boardwalk view villa after less than a week on WL :) Thank you to who ever cancelled :)
     
  8. bobbiwoz

    bobbiwoz <font color=darkorchid>I'm happy to dance with you

    Not for me, but for DDiL's birthday, I have a 1 night waitlist for a 1 bedroom sv at BLT. I hope she gets the night, she already has the "real" birthday night, this one is extra.
     
  9. zavandor

    zavandor Mouseketeer

    My waitlist for AKV values came through. This time the two reservations were not linked automatically and points weren't reallocated.
    So it's as a previous poster said: it has some manual process involved and not every CM merges reservations or reallocate points.
    It was not a big deal, I've written an email and they did it.

    So, now I'm finally done, 2 weeks in a value studio at AKV for next September!
    How exciting, my first DVC stay!
    Now I have just to keep my fingers crossed for the next 7 months, hoping for a Savannah view :rotfl:
     
  10. Caren90

    Caren90 Mouseketeer

    My 1 bedroom Boardwalk view wait list came in for October 18th for three days. I never thought a wait list for that date would happen so quickly.

    Stephen
     
  11. DebbieB

    DebbieB <font color=green>DVC Member BWV 99<br><font color

    I just put in for a waitlist for BWV boardwalk view studio for Nov 10. I have it confirmed Nov 11 to 16. I booked a pool/garden for the 10th as a backup. This is my third time trying a waitlist, my first 2 were unsuccessful. I'm hoping since it's only 1 night and it's before 7 months that I will luck out.
     
  12. mousestruck

    mousestruck Member

    Our waitlist for AKV Club level (one night) came through last Saturday, after being on the waitlist for 3 months. :cool1: I called to book my 8 night stay when the phone lines opened, exactly 11 months out... not realizing that I could have gone on line an hour earlier! Boy was I kicking myself, because I could not get that first night! I went on line the following morning and got the other 7 nights and booked a different room for the first night, waitlisting for the Club level. I was shocked to see an e-mail indicating the wait list came through... on a Saturday afternoon, no less!

    Then, a few days later, I received another e-mail that linked the two reservations - creating one reservation for the entire stay. I am very happy, since now I don't have to worry about changing rooms. Thumbs up for the wait list process!!!
     
  13. rlduvall

    rlduvall <font color=blue>I just sit there and think "Oh, p

    I'm still not 100% how they run and fulfill WLs. :confused3

    In Fall of 2011, I called to make a change to a December reservation. The CM told me at the time that it appeared my WL had just matched and was in transition to be completed. It still took 2 full days for the WL to show filled . . . and I never did get the e-mail confirmation [which isn't the end of the world to me since I stalk the website. :cutie:] I just knew the CM had made a mistake telling me the WL had gone through.
     
  14. rlduvall

    rlduvall <font color=blue>I just sit there and think "Oh, p

    Congratulations. :banana: We were hoping for a savanna view in June of 2012, but ended up with an outstanding pool view. Loved it!
     
  15. wdwfan1

    wdwfan1 Mouseketeer

    I am also waiting for that night in a standard BWV studio. Good luck to both of us
     
  16. Irishmom23

    Irishmom23 DIS Veteran<br><font color=green>Some Tag Fairies

    Waitlisted December 5 for my 12/1 to 12/6 stay in a BCV studio. They have 11/30 available but it is 16 points as compared to 15 for 12/5. I only have 15 BCV points left that I was able to use before the 7 month mark.:worried:
     
  17. bwvBound

    bwvBound DVC SSR & other timeshare

    I just posted Waitlist success over on the Waitlist Support thread.

    The run down:
    • 2/2: Opened two waitlists for VGC for Memorial Day weekend. One was 3 nights in Studio; the other was for 4 nights in Studio.
    • 2/11: I found two nights of the weekend in a 1BR unit at VGC. I booked those two units; dropped my waitlist for 4 nights; added new waitlist for 1 night in 1BR. So now I'm playing poker. I holding 2 nights in the 1BR unit and gambling on completing the hand with either 1 added 1BR night (new waitlist) or a lucky draw of 3 nights in Studio (old waitlist).
    • 3/13: I find that my DVC home page looks funny ... my 3 night Studio waitlist is missing from the screen and inventory shows that something has recently opened up some Studio availability near my dates.
    • 3/14: My DVC home page now showed a new reservation for 3 nights in the studio! My old reservation had been removed as well as the waitlist for the 1BR/1 night. My points were properly allocated. All is well!
    • 3/14: I also snagged the additional studio night that was sitting as available ... so I've ended up with exactly what I wanted originally: 4 nights in Studio at VGC for Memorial Day weekend. A great hand, no?
     

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