Virgin phone call

Discussion in 'UK Trip Planning Forum' started by feathersmcgraw, Sep 28, 2012.

  1. feathersmcgraw

    feathersmcgraw Mouseketeer

    Joined:
    Jun 24, 2012
    Messages:
    105
    Hubby received a phone call from a US number last night. It was a Virgin rep offering special price on BMG. We fly out on Tuesday. Hubby paid for the tickets over the phone and we collect them at the airport in Orlando.
    Trouble is, they said there was going to be an email and we've not had one.
    I suppose it could have been anyone after our details and not Virgin at all.
    So, I wonder, do Virgin often ring about deals like this? Is there a UK number I can ring to confirm it was them and that the tickets have been added to our booking? Am I being paranoid over nothing?
    I am of the belief that you can't be too careful these days so any advice would be greatly received :-)
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. marcgiu

    marcgiu Marcgiu

    Joined:
    Oct 14, 2007
    Messages:
    262
    Sounds a little odd - have you got a phone number of the company or have Virgin themselves confirmed the booking
     
  4. V a n e s s a

    V a n e s s a Mouseketeer

    Joined:
    Dec 20, 2009
    Messages:
    172
    Sounds odd: I would quickly call Virgin to confirm; and if they do not confirm the booking and payment, I would immediately cancel the payment - I assume it was done by credit card?

    In case it is fraud, you might also need to report this to the credit card company so that they are aware that your details have been obtained and might be used fraudulently.
     
  5. feathersmcgraw

    feathersmcgraw Mouseketeer

    Joined:
    Jun 24, 2012
    Messages:
    105
    It was paid for on the Fair FX card. I will get hubby to ring on his lunch break as they will only speak to the lead booking name
     
  6. higgy66

    higgy66 <font color=deeppink>I have to force myself to go

    Joined:
    Jun 20, 2006
    Messages:
    1,885
    It may not be as bad as you think

    The US Virgin rep usually rings before you leave offering additional park tickets etc so they may have had a genuine special offer for BMG

    I got the annual call a couple of weeks ago and even though I said no to Universal tickets she said she would send me an email and this did take a over a day to arrive so it could be genuine

    Hope everything is all OK

    Have a great time!
     
  7. feathersmcgraw

    feathersmcgraw Mouseketeer

    Joined:
    Jun 24, 2012
    Messages:
    105
    Fingers crossed higgy! I will update you when I find out
     
  8. wayneg

    wayneg Moderator Moderator

    Joined:
    Jul 24, 2003
    Messages:
    23,355
    As Janet says they do ring with deals (I still found them expensive)
    They rang me a few times when I used to use VH, thankfully they rang evenings UK time and got my business answer phone, just once I actually spoke to them.

    Saying that I would try confirm, you should never give details to anyone who rings you. Relatives were scammed a few week ago for £250 (not related to VH) even if they give me account numbers and inside leg measurements I won't discuss anything on the phone, only if I ring them.
     
  9. feathersmcgraw

    feathersmcgraw Mouseketeer

    Joined:
    Jun 24, 2012
    Messages:
    105
    Well still waiting on hubby to ring VH but in the meantime I checked our online fair fx statement and it is the right amount and it says Virgin Holidays payment.
    I feel a bit more at ease now but I know how sophisticated scammers can be these days so still not 100% appeased yet.
    I think I watch too many watchdog type programmes, they have left me paranoid.
    Thanks everyone for the replies.
     
  10. stephensmum

    stephensmum DIS Veteran

    Joined:
    Jan 10, 2007
    Messages:
    2,148
    Not paranoid at all, it's a shame but we have to double check these things. I think I would feel better knowing the payment says Virgin Holidays.
     
  11. feathersmcgraw

    feathersmcgraw Mouseketeer

    Joined:
    Jun 24, 2012
    Messages:
    105
    Thanks, Stephensmum. Hubby seems to think I have lost it :confused3
    He has called them, it doesn't show on our booking as it was done via VH in the US. They have put a message on the computer for them to call us this evening though so hopefully all good :thumbsup2
     
  12. TinkerbellW

    TinkerbellW Mouseketeer

    Joined:
    Apr 14, 2012
    Messages:
    144
    Did you get the person's name? On the 3 times the concierge service have phoned me it's always been a woman named Lynne. They do phone 'out of the blue' and offer you deals - Just a thought (you probably have) but have you checked your junk mail box as my first confirmation email went into there as it wasn't the usual Virgin mail addy.
     
  13. martinrmn

    martinrmn DIS Veteran

    Joined:
    Feb 14, 2006
    Messages:
    652
    Nothing wrong with being careful. We have had calls from Virgin as well and, rather than speak there and then ask them to ring you back the next night. This can give you the opportunity to double check with Virgin before releasing card details.:thumbsup2
     

Share This Page