Useful Concierge Information

Discussion in 'Disney Resorts' started by GoofyJoofy, Nov 11, 2004.

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  1. GoofyJoofy

    GoofyJoofy What's a Counterless Guy to do?<br><font color=660

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    To get us started:

    All of Disney's Deluxe resorts offer concierge level service for an additional fee.
    In addition to Disney's Deluxe Resorts, the Swan and Dolphin also offer a similar service but it is called Club Level


    <center>One important note:</center>
    The Itinerary Planning Office (IPO) will not have your address and phone number if you book through a travel agent or online. You should call them and let them know you are coming. Most of us like to make contact with IPO as soon as we make our resort ressies.


    The following are Disney's Deluxe Resorts and their common abbreviations on the DIS:

    • AKL - Animal Kingdom Lodge
    • WL - Wilderness Lodge
    • Poly - Polynesian Resort
    • CR - Contemporary Resort
    • GF - Grand Floridian Resort & Spa
    • BC - Beach Club Resort
    • YC - Yacht Club Resort
    • BWI - BoardWalk Inn


    Concierge Email Contact Information:

    AKL: wdw.aklodge.concierge@disney.com
    WL: wdw.wlodge.itinerary.planning@disney.com
    Poly: wdw.polynesian.island.planning.office@disney.com
    CR: wdw.contemporary.concierge@disney.com
    GF: wdwgfplanning@disney.com
    BC/YC/BWI: wdw.ybbw.concierge@disney.com


    Concierge Phone Contact Information:

    AKL: T: 407-938-4755 F: 407-938-4759
    WL: T: 407-824-2466 F: 407-824-3162
    Poly: T: 407-824-2466 F: 407-824-3162
    CR: T: 407-824-1775 F: 407-824-3461
    GF: T: 407-824-1775 F: 407-824-3461
    BC/YC/BWI: T: 407-934-1448 F: 407-934-1487


    Concierge Mailing Address Information:
    Thanks to SueEllen for posting this information.

    AKL:
    DAK Itinerary Planning Office
    2901 Osceola Parkway
    Lake Buena Vista, FL 32830

    WL:
    Concierge Itinerary Planning Office
    1600 Seven Seas Drive
    Lake Buena Vista, FL 32830

    Poly:
    Concierge Itinerary Planning Office
    1600 Seven Seas Drive
    Lake Buena Vista, FL 32830

    CR:
    Concierge Itinerary Planning Office
    4401 Grand Floridian Way
    Lake Buena Vista, FL. 32830

    GF:
    Concierge Itinerary Planning Office
    4401 Grand Floridian Way
    Lake Buena Vista, FL. 32830

    BC/YC/BWI:
    Concierge Itinerary Planning Office
    1800 Epcot Resorts Blvd.
    Lake Buena Vista, FL 32830



    This is a friendly group willing to share their experiences and tips to make your Concierge trip a vacation to remember.

    So come in, site down, and have a treat from our lounge.


    Edited to add phone and mailing information.
     
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  3. floridafam

    floridafam DIS Veteran

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    Good afternoon,

    Does anyone have the e-mail address for the Contemporary CL 14th floor IPO office. I spoke with them on the phone the other day and forgot to get the e-mail address in case I needed it.

    Thanks in advance!:wave:
     
  4. BCV23

    BCV23 <br><img src="http://www.wdwinfo.com/dis-sponsor/i DIS Lifetime Sponsor

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  5. #1hockeymom

    #1hockeymom <font color=blue>Wants to DRIVE the zamboni

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  6. #1hockeymom

    #1hockeymom <font color=blue>Wants to DRIVE the zamboni

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    ARGH! This thread keeps locking itself down with the wrong titles and only one page of posts! Trying to "fix" it again.
     
  7. SueEllen

    SueEllen <font color=red>Proud Iced Tea Snob<br><font color

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    Hi guys, this thread is a great thread for concierge information. The personal messages (aka 'lounge') has been moved over to the community board.
    Lizard Lounge

    The moderators have worked hard to help pull out the great information that you all offer here so that it was not lost. Please keep this thread on topic. Feel free to continue the "lounge" talks over on the Community Board.
    Sue Ellen
     
  8. johnsonet

    johnsonet DIS Veteran

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    BT, I hope you aren't too offended! Is everyone OK with moving to the Community Board? I have never visited over there but I'll go anywhere for my Lizard Lounge!! Please don't tell me the LL is no more!:( :faint: :scared: :worried: :sad:
     
  9. TammiMcMan

    TammiMcMan Hai Majide

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    I'm getting a little bit dizzy, but I'll jump on with some specific concierge contact information.

    So far, I've only stayed concierge at the GF. They have 2 levels of service here, full and limited. You'll find limited concierge in the Sugar Loaf building. Personally, I'd describe the feel here as a bed & breakfast. It's just very homey. What makes it limited is the lack of alcohol with the evening food service and a shortened lounge service. Typcially it ends at 7pm. The main building is full service and much more spread out. Floor balconies overlook the main lobby and the lounge is located on the 4th floor. In the evenings you have a choice of wines (beer is available upon request) and their food service finale are trays of desserts and cordials from 8pm-10pm. This resort offers private check in for concierge guests. Being contacted ahead of time by the IPO department is iffy here. My suggestion for anyone staying in concierge is to facilitate the process by e-mailing them once you have a reservation. In my dealings with this department, they have always been professional.

    I'm currently working on a trip to the Yacht Club concierge. So far, I can report that the IPO staff here is outstanding. They have been extremely helpful and supportive with a few last minute changes. The planning packet that I received contained quite a bit of information. They sent along park maps, recreation and resort guides in addition to a pre-planning questionnaire. I also received a key to the elevator, which will allow us up to the concierge floor for private check-in. Unfortunately, we're scheduled to arrive late at the resort and we'll be registering at the front desk.

    Tammi
     
  10. #1hockeymom

    #1hockeymom <font color=blue>Wants to DRIVE the zamboni

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    Itinerary Planning Office
    Disney's Animal Kingdom Lodge
    Phone: 407-938-4755
    Fax: 407-938-4759
    email: wdw.aklodge.concierge@disney.com
    First, let me say that this concierge experience is considered one of the best by many who frequent concierge level service. Another plus is being able to see animals not only right outside your balcony, but during two get aways that you can only reserve if you are a concierge guest!
    The Sunrise safari accepts all ages and goes through the back entrance of AK and onto the savannahs. The tour is very thorough and stops are much more frequent than during the regular ride. The tour ends with a fabulous breakfast buffet at Tusker house for all of the participants. The cost is aprox. 50 dollars per person/ less for children and is held on Tuesday and Saturday mornings.
    The sunset safari is for concierge guests 12 and over and explores the savannahs on the lodge property, and ends with a delicious full course dinner similar to a chef's table experience, complete with wine pairings. There is a limit of 8 guests for the Sunset Safari and the cost is 150.00 per person.

    Lounge offerings are as follows, but may change at any time:
    (taken from DISboards)
    Macheo (Sunrise Offering)
    6:30am
    Coffee and assorted juices

    Miamko (Adventurous Awakenings)
    7:00AM - 10:30AM
    An assortment of fresh fruits, juices, pastries and cereals.

    Vitafunio (Safari Snacks)
    11:30AM to 3:00PM
    Various snacks and beverages

    Chai (Afternoon Tea)
    3:00PM - 4:30PM
    Loose leaf teas, assorted scones, cookies and biscuits.

    Kisikusiku (Twighlight Offerings)
    5:00PM - 7:00PM
    Assorted wines, hors d'oeuvers, and specialty appetizers (provided from the Lodge's restaurants, like Jiko and Boma)

    Rehema (Evening Indulgences)
    8:00PM - 10:00PM
    Desserts and Cordials


    The concierge floor consists of 55 deluxe rooms, 17 suites and the Vice Presidential and Presidential Suites. The deluxe rooms are larger than the standard rooms at 381 sq. ft. Most of the rooms are located on the 6th floor, with some on the fifth floor. Special requests for views in other areas of the lodge not usually considered concierge rooms are usually granted.

    All this... and baby ankole, too!


    THERE! DONE! (and done, and done again!)

    Have a LOVELY weekend everyone! *biggiegrouphugs*
    Debbie
     
  11. micmacmissy

    micmacmissy DIS Veteran

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    Our family is new to Disney. We are staying GF Concierge (Sugar Loaf bldg) in a 2 bdrm suite next month.

    I am disappointed to hear that there is limited concierge service and the main bldg is much better--this suite was really expensive and my expectations are therefore very high.

    Will there be beer/wine available by request in Sugar Loaf? Am I going to be disappointed expecting first class service?

    Are the concierge staff members prepared to handle requests (for example, a child gets sick and needs some Tylenol or something) or should I pack for every situation? I thought there would be a lot of perks to this suite--more than just breakfast and cocktails.

    One more question: I wanted mickey mouse ears for all the kids (With their names) to be waiting in the suite when we arrive...can I requested this through the concierge staff?

    THANKS from a newbie!
     
  12. TammiMcMan

    TammiMcMan Hai Majide

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    Micmacmissy, check with your pre-planner. I believe that for anyone staying in a GF suite, they can use both the Sugar Loaf and the Main Building concierge lounges.

    My experience with the concierge staff has been excellent. I've never had a problem arise with needing anything out of the ordinary, so I can't comment on how well that's handled. As for taking care of pre-purchases, you can certainly put in your request with whoever you're working with right now. They'll need your credit card information if it's not already on file with them. If your suite has been assigned, I don't see why the gifts couldn't be waiting for you. Otherwise, they should be sent up right after you check in. I would just follow up with them a few days before you arrive to make sure everything's been taken care of.

    Tammi
     
  13. steveanddonna

    steveanddonna DIS Veteran

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    great idea, #1hockeymom to post the lounge offerings; here's what I remember from the Poly. I thought I still had my Poly literature, but didn't, so I'm doing this from memory, so excuse my (mis)spellings!

    Hours of service for food and beverage offerings (as with the other resorts, offerings change periodically:

    7 a.m. - 10:30 a.m. -- Kakahiaka - Morning Service

    Whole fresh fruit, orange juice, pastries, bagels, English muffins, peanut butter, cream cheese, jelly and other assorted condiments, cold cereals, milk, coffee and assorted teas. Yogurt and instant oatmeal on request.

    Noon - 4 p.m. -- Afternoon Service

    Whole fresh fruit, cookies (super yummy oatmeal, chocolate chip, sugar) and other snacks, including gummy worms, Skittles, goldfish crackers, trail mix. Orange-guava juice, lemonade, tea, coffee, bottled water (in large bottles, not individual ones) and sodas.

    5 - 7 p.m. -- Ahiahi - Evening Service

    Hors d'oeuvres, including vegetable crudites, cheese and crackers, cut-up fruit, and various hot appetizers. Some of the appetizers we've seen more than once are: sushi, vegetable spring rolls, fried rice, chicken & beef satay, Hawaiian pulled pork w/mini-buns and chicken wings. Wines and beer. The beer is sometimes out in a galvanized tub on the counter, but other times you must request it from a CM. Children's snacks include "uncrustables" pb&j sandwiches.

    8 - 10 p.m. -- Aumoe - Late Evening Service

    Bite-size desserts (miniature eclairs, key lime tartlets, etc. ) and cordials, including Amaretto, Grand Marnier, Courvoisier, Frangelico, Kahlua and Bailey's.

    Coffee and tea are always available and there is an espresso/cappuccino machine that also does lattes, mochas, and hot chocolate.
     
  14. SueEllen

    SueEllen <font color=red>Proud Iced Tea Snob<br><font color

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    Since we already had a concierge thread I have merged these together. BambiTamby you were told that there was no need to place a second thread with the same information. Please do not continue this.

    Sue Ellen
     
  15. MNTerri

    MNTerri Earning My Ears

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    How's the lounge food at the Beach Club?
     
  16. dreamflight99

    dreamflight99 <font color=deeppink>Princess of THIS Castle!<br><

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    From what I recall...it was yummy! But...not quite as yummy as the CR 14th floor....oh. The hot apps from the CALI GRILL *(Med Pizza...etc) were SO delish! DD wants to stay there AGAIN this summer, but with London/Paris Looming in two weeks, The Los Angeles Disney Magic Anniversary celebration Cruise in June '05, plus the "usual" CL/Suites summer vacation in Orlando...it may prove tough to squeeze it in (Especially since we are extending both the PBH & Disney's Vero Beach (Two weeks) this summer. :rolleyes: But...by the time the summer rolls around...I'll probably have it reserved. :teeth: C'est la vie!!

    TTFN...DF99 :wave2:
     
  17. SueEllen

    SueEllen <font color=red>Proud Iced Tea Snob<br><font color

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    Yacht Club 5th Floor CL floor plans

    Beach Club Concierge floor plans

    More Concierge addresses and emails:

    Polynesian
    Concierge Itinerary Planning Office
    1600 Seven Seas Drive
    Lake Buena Vista, FL 32830
    email is wdw.polynesian.island.planning.office@disney.com
    phone numbers....407-824-2466
    fax is 407-824-3162.

    Wilderness Lodge (shares the same IPO for snail mail)
    but has a separate email
    WDW.WLodge.Itinerary.Planning@disney.com

    Grand Floridan/Contemporary
    Concierge Itinerary Planning Office
    4401Grand Floridian Way
    Lake Buena Vista, FL. 32830

    email for GF is
    WDWGFPlanning@disney.com
    phone numbers....407-824-1775
    fax....407-824-3461

    Contemporary email
    wdw.contemporary.concierge@disney.com

    Boardwalk/Yacht/Beach Club is

    Concierge Itinerary Planning Office
    Disney's Yacht and Beach Club
    1800 Epcot Resorts Blvd.
    Lake Buena Vista, FL 32830
    email is WDW.YBBW.Concierge@disney.com
    phone numbers are 407-934-1448
    fax is 407-934-1487

    Concierge for the AKL
    DAK Itinerary Planning Office
    Disney's Animal Kingdom Resort
    2901 Osceola Parkway
    Lake Buena Vista, FL 32830
    email is WDW.AKLodge.Concierge@disney.com
    phone number is 407-938-4755
    concierge fax is 407-938-4759
     
  18. SueEllen

    SueEllen <font color=red>Proud Iced Tea Snob<br><font color

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    I added a link to the Community Board Lizard Lounge for the personal discussions on the first page also so it can be easily found.

    Sue Ellen
     
  19. BCV23

    BCV23 <br><img src="http://www.wdwinfo.com/dis-sponsor/i DIS Lifetime Sponsor

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    I really like how easy it is now to find info on the various concierges. Thanks everyone. Nice to have al ink if people want to visit with LLs too. Thanks SueEllen.

    Donna, you don't have to worry about your spelling for the Polynesian lounge because the sheet from October no longer uses the Hawaiian terms. There are some slight changes in hours too:

    Coffee: 6:30-7
    Continental Breakfast: 7-10:30
    Refreshments: 11:30-4:00
    Wine and Cheese Selections: 5:00-7:00
    Cordials and Desserts: 8:00-10:00

    It was fun meeting you there Donna.::yes::
     
  20. steveanddonna

    steveanddonna DIS Veteran

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    thanks for the clarifications, BVC23; you must have received a different sheet though (I think you did check in a few days later) 'cuz mine still had the Polynesian names. That's our Disney - the changes will keep us on our toes! That's why I love these boards - can't get more current than this!
     
  21. SueEllen

    SueEllen <font color=red>Proud Iced Tea Snob<br><font color

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    all fixed!
     
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