Unusual Concierge Requests

Discussion in 'Disney Cruise Line Forum' started by Tami0220, Oct 21, 2011.

  1. Tami0220

    Tami0220 Chip & Dale Fanatic

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    What was your most unusual request from Concierge and was it fulfilled? Just curious, traveling concierge for the first time and wondered how far they go to please.
     
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  3. AlexandNessa

    AlexandNessa <font color=red>Proud Redhead<br><font color=green

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    I can tell you 3 things I overheard on our last cruise which I thought were out of line ...

    1) Asking for 2 bottles of wine to be delivered to the room. The bartender in the lounge asked, "2 glasses?" No. 2 bottles. Free. Delivered to the room as an extension of happy hour in the lounge.

    2) Asking for 12 bottles of beer to be delivered to the room (separate person). When the bartender hesitated for a moment, she followed up with "I've already been told NO twice today. I don't want to hear it again."

    3) Asking for smoothies for the kids 5 minutes before the lounge was going to close (after happy hour was over) when the bartender wasn't around.

    I have no idea if the requests were accommodated, but I wouldn't blame the concierge team if they weren't.

    I was a little annoyed by these things because we are not ones to abuse happy hour, and I hope the "entitlement" attitude by some doesn't ruin happy hour for everyone.

    I know that wasn't your question ....

    We are pretty simple peeps. We ask for a table to ourselves at dinner, and the concierge has always been able to confirm that. That is the extent of our requests.
     
  4. jilljill

    jilljill <font color=blue>Collects Disney men!<br><font col

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    Wow...it takes all kinds. I certainly hope the "guests" weren't accomodated for their DEMANDS. Happy hour is a perk we're looking forward to when we sail concierge and don't want these types of "guests" to ruin it for everyone else.
     
  5. Tami0220

    Tami0220 Chip & Dale Fanatic

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    Wow that is a bit over entitled. I just booked concierge for 2013 and wasnt thinking of asking anything like that. Maybe a table for 2 or 4 tops, and I was hoping for 2 Palo brunches not dinner at Palo or Remy as I'm a fussy eater. Curious to see what others say.

    I did read that canned sodas and bottled water are free? Dont drink soda, but would love the water...
     
  6. AlexandNessa

    AlexandNessa <font color=red>Proud Redhead<br><font color=green

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    Your requests aren't unreasonable at all. When you board, go to the concierge lounge and meet with the team. They'll review your itinerary with you and see if you'd like any additional Palo/Remy reservations. My husband and I always ask for a table for 2, and in 6 Disney cruises, we've never been denied.

    Soda cans are out for the taking (we don't drink soda either, really). They will have glass water bottles you can fill cups with when you're in the lounge. If you want bottles of water, you simply need to ask. They are bottles of Evian. We would sometimes go into the lounge to grab a couple of bottles before going to the pool or onto Castaway Cay.

    Of course, you also get the standard 6 sodas and 2 (or 3?) bottles of water in your mini-fridge. I'm sure the concierge won't care if you take your sodas to the lounge and tell them you want to trade them in for waters. We just left our sodas in the fridge.

    Can you believe those things I heard were over the course of a 3-night cruise?? (We did a 4-night where we didn't hear any such demands, followed by the 3-night on a B2B).
     
  7. cypressmom

    cypressmom Love my Disney vacations!

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    Is there a concierge lounge on the Magic?
     
  8. Namsupak

    Namsupak DIS Veteran

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    There is not a lounge on the magic or wonder.
     
  9. cypressmom

    cypressmom Love my Disney vacations!

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    Thank you. Are there happy hours or special events? Our first cruise is in a concierge suite on the Magic and I'm trying to figure out the perks. Is asking for wine in your suite acceptable?
     
  10. AlexandNessa

    AlexandNessa <font color=red>Proud Redhead<br><font color=green

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    Now that the Dream is out, I think Disney will need some consistency in their concierge offerings, but who knows if that will happen.

    The only free happy hours on the Magic are when you board and meet with the concierge team and the night of the concierge reception. We've cruised concierge 4x on the Magic and Wonder and have never asked for a glass of wine in the cabin, and it wasn't something that was offered.

    The concierge will visit you daily to see if you need anything and to drop off a daily treat. You will also be set up with the 6 cans of soda and 2/3 bottles of water. The concierge will make swaps for you if say you'd rather have all diet cokes v. cokes and sprites.

    You will get a dedicated line to the concierge if you need anything (extra Palo reservations, charging your tips to your room, stateroom issues, etc).

    Also, the concierge will help you if you'd like to order from the main restaurants and have dinner served in your suite, but you would be charged for any alcohol you have with dinner in your stateroom.

    The concierge lounge is definitely a nice addition to the Dream, and that definitely adds to the concierge experience. One concierge on the Dream told us that the Magic and Wonder are starting to get more complaints as folks have sailed the Dream (or read about it), and then come on the Magic or Wonder and ask "where's the concierge lounge?" I just don't know that the Magic or Wonder has any space to convert for such a thing.

    However, I will say, give me a midship Cat 3/T suite on the Magic/Wonder any day over the Cat Ts on the Dream. The Dream suites we felt were cramped. Sure, the bathrooms were nicer, but the layout on the classic ships is much better.
     
  11. cypressmom

    cypressmom Love my Disney vacations!

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    We don't drink soda at all, so I'm hoping they can substitute water for it.

    You would think that that there would be consistency with concierge. Maybe there will be some changes by the time we sail next year. One can hope.

    I am excited about our suite. We are in one with the murphy bed in the living area instead of the master. :)

    Thank you for your reply.


     
  12. Namsupak

    Namsupak DIS Veteran

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    Since they are the older ships they did not plan for a concierge lounge, unfortunately. They do have some events such as a concierge reception with special meet and greets just for concierge guests. If you don't want soda just ask the concierge to switch it out, we did this as we only like some soda and water so he traded out all of our sprites for more water and diet coke. Depending on the length of your cruise you may also get a refill in your fridge. You will love the suite.
     
  13. ThePhantomsGirl

    ThePhantomsGirl I was born to cruise!

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    So if I ask for a cute cabana boy, I'm probably out of luck? Same with some handsome guy fanning me and feeding me grapes on Deck 4?

    (sorry...couldn't resist...)
     
  14. Namsupak

    Namsupak DIS Veteran

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    Not sure what you mean by unusual but here are the things we requested on the WBTA.

    - They usually bring treats everyday and we asked for a bowl of berries everyday for our daughter in addition
    - Lunch and Dinner menus for the entire cruise
    - 1 item to be signed by characters
    - Corrections to the final bill, including canceling an internet package that we did not use
    - A dining room server of a specific nationality
    - One day we had a party and we asked for an assortment of treats, the concierge arranged for plates of treats to be brought at a certain time, nothing real special just cookies, cheese, and fruit
    - Crib in our Cabana
    - Last minute spa and excursion reservations as well as nursery times.
    - hair appointments before dinner on formal night - including changing this automatically when formal night changed to a different day.
    - booking private Palo room
    - Extra Palo Dinner - which we ended up canceling - and he took care of this as well.

    For the most part we could have done these things ourselves or asked our TA to place requests on our reservation. But the nice thing about the concierge was we could call him and tell him what we wanted and he would make all the necessary calls. For example we decided late one night to change an excursion we had for the next morning. We called him up and he came to our suite and discussed the excursions with us, called the port adventures manager to check about the questions we had, helped us pick a new one, canceled the old one, booked the new one, called the nursery and got us the time we needed plus extra time in case we were late coming back. It is just overall an amazing service.

    The most unusual thing that I saw was the concierge waiting at the gangway with all of the VAT paperwork for a family's shopping trip. I thought WOW that is going above and beyond.
     
  15. extechie rbd/wdt

    extechie rbd/wdt DIS Veteran

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    Do you mean a specific person, or someone of a specific nationality?
    i.e an American citizen or a Philippino, French, Italian etc server?

    Ex Techie :)
     
  16. Namsupak

    Namsupak DIS Veteran

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    A dining room server of a specific nationality. But we have asked for a specific server before also.
     
  17. extechie rbd/wdt

    extechie rbd/wdt DIS Veteran

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    Why so?

    Ex Techie :)
     
  18. Namsupak

    Namsupak DIS Veteran

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    Since we do not have many people in our hometown of our nationality we take this time to practice our foreign language skills. It makes the cruise a little more interesting for us if the dining room manager can accommodate this request, if not it is okay too. Luckily it has happened on more cruises for us than not.
     
  19. valbob89

    valbob89 Registered

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    Thanks, everyone, for all the information. DW and I have been thinking about consierge service for an upcoming cruise. We often bring a bit of our own wine for the cabin, and I didn't see any clear mention of wine or cocktails being offered at no charge in the consierge cabins -- only regarding happy hour in the Dream's lounge.

    On Wonder/Magic, are drinks offered gratis?

    How do we tip the concierge -- same as a steward, with tip card and envelope?

    Any word on special meet 'n' greets, back-room tours?

    Reserved seating at any shows? (Wouldn't it be great to walk into Wavelengths, or whatever the venue will be, less than 30 minutes early for a comedian show for adults, and have a killer table reserved for us? Yes, it would!)

    And the final question: What special service, such as getting a masseuse in-suite for a foot massage after pounding around our port of call all day, isn't mentioned but can be requested?

    Bob
     
  20. extechie rbd/wdt

    extechie rbd/wdt DIS Veteran

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    Cool Namsupak! What is your native tongue if you don't mind me asking?

    I was only asking as it sounded like a strange request given that all the crew speak English (of different degree's with the amount of countries!)

    I'm glad they were able to accommodate your request! :goodvibes

    Ex Techie :)
     
  21. jilljill

    jilljill <font color=blue>Collects Disney men!<br><font col

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    Post #9 has great info on what to expect on the Magic/Wonder in concierge.

    I've never heard of anyone asking for an in room spa treatment and never seen anyone report of getting one. I would think the logistics of moving things needed to your suite would make it too hard to do.
    The only in room things that DCL offers is in room dining from the dining rooms.
     

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