I ordered (and paid for) a costume on eBay on 7/2. (buy it now) It was described as brand new factory sealed in package. Seller said usually ships within 24 hrs (except on weekends and holidays) 2-3 day priority mail. I paid 7.95 shipping. On 7/7 I hadn't heard anything so I contacted seller. She said it was mailed on 7/6. No big deal, I was just curious. Item arrives today (UPS GROUND) and it is in horrible condition. The boot covers are stained right down the center, there are several holes in the seams and I could go on... So I emailed the seller and explained that I would like a full refund. I, of course, will return the package to her. I have not heard back from her, yet. Being new to eBay I was a ittle unsure of what to do next. So I thought, I'd come here. Can anyone give me some advice. BTW Her feedback is 99.2% Thanks for any and all opinions.