Had a great trip, but it did have 2 incidents that were not Disney like. First one was a 2 hour bus/monorail trip from Epcot to CR. We had a 1:30 reservation to go para-sailing and missed it because of this. We left Epcot at 12:15. It is a 20 min. trip by monorail. I am not going to go into all the details, but by the time we got back to Epcot, we wasted over 3 hours of park time and did nothing but ride Disney transportation. We were traveling with a stroller and a scooter. This was not okay. I was not the only one very angry by whole mess. The second thing was at AK. I cut my hand on a rope holder. The black ropes that click on to those black poles to make line rows. My hand was bleeding pretty good, and when I said something to the CM, she ignored me twice. Then my daughter said something and she got " Well there is nothing we can do about it." I now have blood dripping down my hand and arm, trying not to drip on the floor. The CM finally says, well I maybe can get you a tissue. Now I know liability issues, they can not treat me, but you would think they would not want someone bleeding on their floor, and to ignore me was uncalled for. I took the tissue and went to first aid, and they were great there. They did not even check out what cut me. I am sure there was blood on the pole. You would think they would want to clean it off. They have no idea if I am carrying a blood borne disease. ( I'm not). I really felt their customer service fell short here. I am writing to customer service. I do not want anything, but they should be aware of what went on. Do you agree, or am I over reacting?