Travelocity help needed

Discussion in 'Orlando Hotels and Attractions' started by lovinpoohbear, Feb 27, 2008.

  1. lovinpoohbear

    lovinpoohbear lovinpoohbear

    Joined:
    Jul 16, 2005
    Messages:
    1,260
    I booked a package through Travelocity and was thinking of switching to a hotel that includes a breakfast. On my trip confirmation, it states that if I want to make a change to my hotel there is a $25 fee plus the difference of the two hotels. I don't have a problem with that BUT I have called twice and they tell me it is a $185 fee just to change PLUS the price difference of the two hotels.
    They must have a call center in India, the reps do not speak English well, I don't understand this because my print out says $20 hotel change fee!!!
    Has anyone been through this before:confused3
     
  2. lovinpoohbear

    lovinpoohbear lovinpoohbear

    Joined:
    Jul 16, 2005
    Messages:
    1,260
    I was also told verbally that there was a $20 change fee when I made the ressie via the phone.....
    Of course, now it is a different story......Travelocity says Yes it is a $20 change fee to change a hotel but since I booked a PACKAGE It has different fees which are not on my print out. I think that this is so misleading. Especially since my print out doesn;t state that and I was told VERBALLY on phone, DOn;t worry about the hotel, blah blah if you decide you want the other one, just call back and we will be happy to switch for you for a $20 fee plus the price difference.
    GRRRRRRRRRRR.....
     

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