Ticket purchase problem online

Discussion in 'Universal Studios/Islands of Adventure Forums' started by NancyMoses, Jan 1, 2013.

  1. NancyMoses

    NancyMoses Earning My Ears

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    What am I doing wrong? I'm trying to buy our family Florida resident Power Passes online using the FlexPay option. I go through the process, add everything to our cart, etc. But when I get to check out, it says my cart is empty. Is there a trick? Or is something wrong with the site?
    I called the number for tickets, but the woman I spoke with said she cannot process FL resident passes.
    Any tips???
     
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  3. damo

    damo Proud Redhead

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    You should be able to deal with the annual pass office.

    1-888-5-FLEXPAY

    you can also email them at FlexiblePayment@universalorlando.com
     
  4. NancyMoses

    NancyMoses Earning My Ears

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    That's the number where the woman said she couldn't help. I'll call again and hope for a new person.
     
  5. damo

    damo Proud Redhead

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    Keep us posted!

    Did you try using a different browser?
     
  6. LSU Tigerfan

    LSU Tigerfan Earning My Ears

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    They are having problems with their site. I ordered tickets tonight to print and didn't get the email with the pdf
     
  7. NancyMoses

    NancyMoses Earning My Ears

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    My order finally went through. I printed the confirmation page, but I haven't received the email. It's been about 30 minutes. I hope that's not a problem!
     
  8. NancyMoses

    NancyMoses Earning My Ears

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    After 32 minutes on hold, the person I spoke with told me that their system is down. It should be back up by 3:30pm EST today and we'd all get our emails shortly after that. He said that many people are very upset. I figure - stuff happens! At least I was on hold about something super fun!
     
  9. Metro West

    Metro West <font color=red>Proud Redhead<br><font color=blue> Moderator

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    It seems the "new and improved" Disney website is having issues too. So Universal isn't alone.
     

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