jenben8426
Mouseketeer
- Joined
- May 23, 2012
We just checked into the resort and it is beautiful. We did hit a couple of snags at check-in though, and I wanted to ask for advice here on if I should do anything. When I gave them my name at the desk, at first they could only see my reservation through the 15th (it is the 11th right now). Starting to feel a bit panicky I told them my reservation was through the 19th. After a few minutes he was able to see that I had a reservation from the 11-15th, then the 15th-18th, then the 18th-20th. We are not staying until the 20th--our checkout date and what we paid for was only through the 19th. When he asked who I booked through, I told him Vacation Strategy, and he almost sighed then said, "you better be careful with them, we have lots of guests who have problems with them." I have had several interactions talking with customer service at Vacation Strategy and most people on here find them to be okay. So he got us into our room and everything is set, but should I call Vacation Strategy and tell them we somehow got an extra day in the resort?