I was there at the same time (11/30-12/8) and it was deserted, but that is not a bad thing by any means. We had only wonderful experiences there and would stay there again in a heartbeat. The resort is beautiful and very peaceful and relaxing. There were bunnies all over the place when we got back at night and my kids loved that. We ate at Pepper market only once for a late dinner and the food was delicious! We stayed in Casitas 3 on the third floor and had a water view. We were in a corner room and the view was slightly obstructed, but it was still beautiful in the early morning hours. When we arrived we had two towel animals, but nothing else the rest of the week, but mousekeeping was great and our room was always very clean and the kids toys were on the right beds I never would have been able to afford to stay there if it weren't for our CM friend getting us such a great discount, and I am so grateful to him for that because we had one of the best vacations we ever had...not to mention not a drop of rain and beautiful, cooler weather the whole week.