We finally got our AP's sorted through the CEM site. I think the problem was trying to contact them using the contact facility on their website. I tried that 3 times and did not get a response. Once I emailed them I got my username and password within a few hours. Also trying to use google translate directly on their website was not allowing me to add items to my cart. Once I figured out what I needed to do and just followed the instructions in French I was able to add the passes to the cart. We got our confirmation of purchase email through straight away. Now just to wait for the passes to arrive!