We are at Disney now and our very first day one of the CM's at Living with the Land was moving my personal scooter by using the key and throttle and slammed it into a gate post. She broke a piece of the deck off by my front wheel and cracked it up by the wheel. It also caused some damage to the tiller controls to where it wouldn't work correctly. I placed a claim immediately to Disney about the damage. I called Apple Scooters and they got me a replacement scooter in about an hour from when I called. It has worked perfectly. Can't thank Apple enough for helping me out when I needed it. Just as an FYI for all using scooters, DO NOT leave your key in the scooter for a CM to use to move the scooter. Force them to put the scooter into neutral and move it that way! I have had that scooter for 5 years and put it thru all sorts of things including flying it several times and have never had any damage to it. Two hours into the park and it is damaged by a CM.