Thank You CM

Discussion in 'Disney Resorts' started by shpdem, Dec 28, 2012.

  1. shpdem

    shpdem Mouseketeer

    Joined:
    Feb 7, 2011
    Messages:
    245
    I'm not sure where to post this, but i know there are people who work at disney and hopefully can pass this along to the right people. GLENNA a cm who answered my phone call today was extremely helpful today, and did a great job on helping me modify my reservation so that we would be able to still take our vacation to disney. So I plead that somebody please give her a nice big pat on the back for going beyond what she needed or had to do. I had called before and got a cm who seemed to be beyond clueless as to what was going on. So Disney definately needs more Glenna's working for them. Thanks again for the wonderful pixie dust.pixiedust:pixiedust:
     
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  3. shpdem

    shpdem Mouseketeer

    Joined:
    Feb 7, 2011
    Messages:
    245
    o and she helped me save almost a $1000 which if she hadn't of done we would have had to cancel our trip.
     
  4. angelmom27

    angelmom27 DIS Veteran

    Joined:
    Jul 5, 2011
    Messages:
    1,628
    Glad you can keep your trip. I know I have read other post that some CMs are having issues with the new computer system and aren't reading the discounts properly. Glad you were able to get someone who knew what they were doing.
     

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