I wanted to share an experience I had because I know many people recommend and use Kenny with Tee Time Golf Carts. On our arrival day I received a call from Kenny stating that he would not be able to fulfill our reservation. We had reserved 2 carts for a week in early February. We made the reservation in November - 3 months early. Needless to say, I was far less than happy to hear this. He said one had been wrecked, and another was waiting on parts, and blah blah. Of course, I couldn't get a hold of him at the time. I ended up renting two from Disney, which of course, cost a LOT more. At least we were still able to get carts. We had a big group with little ones and were in the 2700 loop - far from the boat dock. I contacted Kenny when I got back in town, told him I was disappointed for sure, and that I wanted a full refund, and I'd appreciate it if he paid the difference between his rates and Disney's. Had I been given more notice it might have been one thing. He acknowledged that he did not go in order of when reservations were made because he just doesn't have a system in place to do that. He needed two carts, and mine were "available" so he dropped my reservation. I explained that a better system might be in order, and that a heads up would have been appreciated. Needless to say, I had a very involved phone call with Kenny, and nicely explained that I wanted to give him a chance to make things right, and that I knew he had a very good reputation among forum users (at the least) and I wanted him to keep that intact because I gave him the benefit of the doubt regarding his circumstances. The result? Kenny did indeed refund my money, as well as the difference in cost between his rate and Disney's rate. Did he have to do that? Absolutely not. Will I give him a second chance? Still not sure. But I will say that from a business perspective, I believe he responded well and treated this customer fairly. He runs a small business with a few employees, and mistakes are bound to happend, and I get that. That certainly leads to some inherent risk when deciding who to use for this type of service. But, there's always some risk I suppose, and I feel satisfied by the end result of this situation. So, I just thought I'd pass on my story.