Just got home from the B2B 3night/4night Disney Dream and wanted to finish reporting on the many of the positive and negative things on this vacation!
First, we were surprised to find that after booking a 5A category (stateroom 9566) to find a fairly large obstruction on our verandah. Even after checking all the images BEFORE sailing
Personally I have found that I just do not like the 3 night sailings in general (regardless of the ship) its simply too short and there is a different atmosphere. Families tend to be in overdrive, trying to cram as much as possible in what is basically less than 2 days time. This is no fault of the ship or her crew but just a reflection on the particular type of sailing.
Its also important to note that the ship is still a work in progress. There are MANY workers from Meyer Werft and Disney still working on thing throughout the ship. There was light construction on the entrance of Cabanas. Groups of people working on laptops in areas of the ship were also common. Id expect to see some changes over the next few weeks from these workers that will help resolve a lot of the concerns that have been brought up by many on the first few sailings.
B2B experience
While the experience of getting off the ship and back on overall was simple and painless Sunday was a filler day. Up early for disembarkation and then little on the ship to do (other than lunch and the pool) during the afternoon. Two stops at Castaway is definitely a PLUS!
Dining
We avoided Animators Palette all together. Instead we dined in Remy, Palo, and Cabanas on these nights. Overall it just didnt appeal to us and almost had a Chuck-E-Cheese feel. Food selections in Enchanted Gardens and Royal Palace are very good. In both EG and RP, it appeared that overall they were OVERSTAFFED in terms of servers not only at dinner but also during breakfast / lunch. They are still training a large portion of them one funny line I had from a server was would you like ice in your ice-tea? The overstaffing is probably a positive to help keep things moving, as long waits for drinks and food were very common. For the most part our main server on the 4 night did the work of the assistant server and we tipped her accordingly. Overall experience in EG and RP, 3 Stars !
Palo
The dining room is much larger than I expected, we didnt seem to have a difficult time getting reservations. The food was slightly better than in EG and RP. Overall the service is very prompted and script like. For example our server asked us if we had eaten in Palo before, and was notably shocked when we responded YES he seemed to expect that the response would be NO since this is a new ship. He went on to give a full explanation about the history of the restaurant etc. The same thing happened at each of the other tables seated after us. In my typical Palo experience a pizza is shared appetizer and main course. The server said, Because the portions at Palo are so large you should only order an appetizer and a main course. Also in a typical experience the server would bring items to try and this didnt happen either. Overall experience in Palo, 3.25 Stars !
Remy
Its an EXPERIENCE, and if your willing to pay for it I would highly recommend. The service is above average, and the food is EXCELLENT. I believe that overtime the service will also be EXCELLENT. There were a few bumps that I noticed that shouldnt happen in a truly fine dining experience. For example napkin paring, white on light colored pants and black on dark is the norm. In Palo napkins were paired, but not in Remy. Sometimes if someone got up to go to the bathroom they would follow him or her out of the restaurant to show the way and sometimes they did not. For anyone that does not have experience with fine it will be a bit intimidating. Most of those in the restaurant were in the same situation and while the waiter is helpful in explaining the menu they steer guests to the pre set menu options instead of ordering ala carte. Ill leave the foodies to review the offerings in detail, but I was impressed with everything I had and it was clearly worth the cover charge. Unless you dont drink wine, expect to spend $300+ for a couple. Overall experience in Remy, 4 1/2 Stars !
I hope Disney will specify if the cover for Remy / Palo on the Dream is also the servers tip and so how much is given to the server, and if any additional gratuity is suggested.
Also I noticed this in the Palo/Remy bathrooms and some of the other public bathrooms: It seems that the design of the sink faucet was not aligned properly to the sink basin as when you put your hands under the faucet water runs all over the counter. Its a poor design and will need to be fixed ASAP.
Pools
I commented on the Adult pool earlier. The family pools are WAY to small. Every time I walked by I wanted to pound my head against a poll. There cant be any reason why on a LARGER ship the pools are SMALLER than on the Magic / Wonder it just boggles the mind. On the sea day of the 4-day it was clear, it was a box with kids standing in it; I couldnt classify it as a pool in any respect. How could executives sign off on such a design? What sacrifices needed to be made to make the pools even marginally bigger? There are plenty of other ships that have larger pools. The only logical reason I could come up with for keeping the pool so small was for a safety. Maybe they feel that the smaller pools make it easier to monitor the entire pool and keep children safe?
A family got on one of the elevators and blurted out anyone else think the service on this ship sucks; one of the Disney workers I had noticed on his laptop all week was actually on the elevator at the same time, he didnt respond, but I asked if he had been on Disney Cruise before, he responded with a this is #4 I was hoping that the Disney employee was taking note, as I said that I gave them (Disney) a pass on this sailing as I expected the service to be a bit rough. Truthful I hope the employee was paying attention because the father of the family that said this, is probably reflective of a large percentage of cruises that sail on DCL. They dont obsess like many of us on the DIS board and elsewhere. They book Disney because of the service and amenities and are not at all concerned with how the back end of the vacation experience is delivered. All they know is that the service sucks or this is bad etc.
If you have any questions please let me know!
First, we were surprised to find that after booking a 5A category (stateroom 9566) to find a fairly large obstruction on our verandah. Even after checking all the images BEFORE sailing
nothing prepared me for this! In fact it appears that somewhere between the TA crossing and the 2/3 sailing these panels were added to the exterior of the ship.
This addition significantly alters the view from approximately 96 rooms on the Dream. There are 12 total on each side of the ship that spans 4 decks (deck 6 to 9) and impacts the view of two staterooms.
Truthfully these locations must be reassigned to another cabin category or only used for GTY assignments. I feel definitely feel shortchanged in terms of paying for the highest-level category stateroom (before a Deluxe Family) and getting to look at a metal beam go across the balcony. I plan on contacting Disney directly regarding this issue in particular.
Personally I have found that I just do not like the 3 night sailings in general (regardless of the ship) its simply too short and there is a different atmosphere. Families tend to be in overdrive, trying to cram as much as possible in what is basically less than 2 days time. This is no fault of the ship or her crew but just a reflection on the particular type of sailing.
Its also important to note that the ship is still a work in progress. There are MANY workers from Meyer Werft and Disney still working on thing throughout the ship. There was light construction on the entrance of Cabanas. Groups of people working on laptops in areas of the ship were also common. Id expect to see some changes over the next few weeks from these workers that will help resolve a lot of the concerns that have been brought up by many on the first few sailings.
B2B experience
While the experience of getting off the ship and back on overall was simple and painless Sunday was a filler day. Up early for disembarkation and then little on the ship to do (other than lunch and the pool) during the afternoon. Two stops at Castaway is definitely a PLUS!
Dining
We avoided Animators Palette all together. Instead we dined in Remy, Palo, and Cabanas on these nights. Overall it just didnt appeal to us and almost had a Chuck-E-Cheese feel. Food selections in Enchanted Gardens and Royal Palace are very good. In both EG and RP, it appeared that overall they were OVERSTAFFED in terms of servers not only at dinner but also during breakfast / lunch. They are still training a large portion of them one funny line I had from a server was would you like ice in your ice-tea? The overstaffing is probably a positive to help keep things moving, as long waits for drinks and food were very common. For the most part our main server on the 4 night did the work of the assistant server and we tipped her accordingly. Overall experience in EG and RP, 3 Stars !
Palo
The dining room is much larger than I expected, we didnt seem to have a difficult time getting reservations. The food was slightly better than in EG and RP. Overall the service is very prompted and script like. For example our server asked us if we had eaten in Palo before, and was notably shocked when we responded YES he seemed to expect that the response would be NO since this is a new ship. He went on to give a full explanation about the history of the restaurant etc. The same thing happened at each of the other tables seated after us. In my typical Palo experience a pizza is shared appetizer and main course. The server said, Because the portions at Palo are so large you should only order an appetizer and a main course. Also in a typical experience the server would bring items to try and this didnt happen either. Overall experience in Palo, 3.25 Stars !
Remy
Its an EXPERIENCE, and if your willing to pay for it I would highly recommend. The service is above average, and the food is EXCELLENT. I believe that overtime the service will also be EXCELLENT. There were a few bumps that I noticed that shouldnt happen in a truly fine dining experience. For example napkin paring, white on light colored pants and black on dark is the norm. In Palo napkins were paired, but not in Remy. Sometimes if someone got up to go to the bathroom they would follow him or her out of the restaurant to show the way and sometimes they did not. For anyone that does not have experience with fine it will be a bit intimidating. Most of those in the restaurant were in the same situation and while the waiter is helpful in explaining the menu they steer guests to the pre set menu options instead of ordering ala carte. Ill leave the foodies to review the offerings in detail, but I was impressed with everything I had and it was clearly worth the cover charge. Unless you dont drink wine, expect to spend $300+ for a couple. Overall experience in Remy, 4 1/2 Stars !
I hope Disney will specify if the cover for Remy / Palo on the Dream is also the servers tip and so how much is given to the server, and if any additional gratuity is suggested.
Also I noticed this in the Palo/Remy bathrooms and some of the other public bathrooms: It seems that the design of the sink faucet was not aligned properly to the sink basin as when you put your hands under the faucet water runs all over the counter. Its a poor design and will need to be fixed ASAP.
Pools
I commented on the Adult pool earlier. The family pools are WAY to small. Every time I walked by I wanted to pound my head against a poll. There cant be any reason why on a LARGER ship the pools are SMALLER than on the Magic / Wonder it just boggles the mind. On the sea day of the 4-day it was clear, it was a box with kids standing in it; I couldnt classify it as a pool in any respect. How could executives sign off on such a design? What sacrifices needed to be made to make the pools even marginally bigger? There are plenty of other ships that have larger pools. The only logical reason I could come up with for keeping the pool so small was for a safety. Maybe they feel that the smaller pools make it easier to monitor the entire pool and keep children safe?
A family got on one of the elevators and blurted out anyone else think the service on this ship sucks; one of the Disney workers I had noticed on his laptop all week was actually on the elevator at the same time, he didnt respond, but I asked if he had been on Disney Cruise before, he responded with a this is #4 I was hoping that the Disney employee was taking note, as I said that I gave them (Disney) a pass on this sailing as I expected the service to be a bit rough. Truthful I hope the employee was paying attention because the father of the family that said this, is probably reflective of a large percentage of cruises that sail on DCL. They dont obsess like many of us on the DIS board and elsewhere. They book Disney because of the service and amenities and are not at all concerned with how the back end of the vacation experience is delivered. All they know is that the service sucks or this is bad etc.
If you have any questions please let me know!