Checked into Summer Bay Sunday May 21. Chekcin was very smooth and efficient. Had reserved a 2 bedroom Summer Bay Villa (there are condos and villas) through RCI. I was offerred the upgrade to a 2 bedroom condo for $20 per night about a month ago and declined it. Went to our 2 bedroom villa. The leather couch was ripped on both arms, the carpet looked like it had been through a war and the entire place was very dark--even with the lights on. My son didn't want to move all our stuff again and told me to just live with it. I did call the front desk and complain and ask that they note it so that I wasn't charged for the damage after checkout. DS, his DGF and my DGS went to the pool while I went to the Super WalMart to do some shopping. Got back and decided to read in bed-----the light wasn't bright enough. Called to ask if we could get a brighter bulb--NOPE. So decided to read in the living room. Looking up at the light fixtures (mainly over the dining area table) I see cobwebs and the oultine of dead bugs in the light fixture. I drive over the the clubhouse because they say there is an RCI rep onsite. Onsite means they are located in abother building and are not available now but guest services can make an appointment for me tomorrow. I go back to the villa. I stew this over for awhile and call the front desk. I ask for a manager to come to my room. A manager comes and 2 maintenance men. I point out the couch, the carpet, the low lighting, the damage to some walls and tell him I am very upset and disappointed. He says he will arrange for an 'upgrade" for me tomorrow, complimentary---and they will move all of our stuff--including the groceries. At the park on Monday I receive a call from yet another management type telling me she has upgraded my upgrade and a new key will be waiting for me at the security gate. We get to the new place about 4:00pm. THIS IS AN UPGRADE??? It looked like they had gone to their storage shed and pulledout any old furniture--the living room was a mixmatch of sofa and two chairs. The two beds in the second bedroom had stained throw pillows on them and we later discovered one of the beds was actually broken. The master bedroom looked ok but again there were dead bugs in the light fixtures. But they did move all of our things and even put the freezer/fridge stuff away. Decided to suck it up and stay. During our stay we noticed bugs (insect type mostly) and the floor was dirty. I buy a new cheap pair of slipper whenever we travel and always wear them in the new place. By the middle of the week their bottoms wereBLACK--not dirty--pitch black. After that everyone wore socks while in the condo. They did leave us 4 passes for a complimentary game of mini golf and put some ballons on the unit for my DGS--so they did try. Guest service at the resort was good but the units themselves left something to be desired--a lot actually. My main comments would be dirty, rundown and in need of a good pest control company.