Dear Tracey:
Thank you for your recent participation in our Suave Internet promotion. You were part of the overwhelming and enthusiastic response we received from our consumers and we sincerely appreciate your support.
We are very sorry but after receiving your completed survey, our computer system prevented us from making specific product selections for you. We want to assure you that despite this situation, your personal information was protected at all times. Your credit card was never charged. Your information, including your credit card, is protected and secure and will not be used or shared in the future.
The good news is that we are sending you coupons that will allow you to choose 5 of your favorite Suave products free of charge (at the manufacturer's suggested retail price) with our compliments.
Consumer goodwill is extrememly important to us here at Suave and we apologize for any confusion or inconvenience this may have caused.
We hope you will enjoy these complimentary coupons and look forward to your future participation in our promotions.
Sincerely,
Your friends at Suave