Yes, the actual ride on the bus is 17 minutes. However, your travel agent has a good point. If you have an ADR at one of the parks, allow an hour from your room to the ADR. Here's how/why getting to and ADR at Crystal Palace MK could take an hour 8:15A - Leave your room 8:20A - Arrive at bus stop just as a bus to MK is pulling away 8:40A - Get on the bus to MK 8:57A - Depart bus 9:07A - Make it through the Main Gate and bag check 9:15A - Arrive at your ADR And actually, they request you check-in for an ADR 15 mintues before. I only point this out because friends of ours were very late for an ADR one morning. We had just gotten back from a stay at CBR and they were going the next week. They asked how long the bus ride was to MK. I told them about 20 minutes. Well they didn't tell me they were asking because they had an ADR. The left their room at CBR at 8:20 for an 8:45 ADR at Crystal Palace and didn't get there until 9:15.