We just returned from a stay at SSR and at BCV. I was just online and was looking at my points, and it said that I had 22 points in holding. I could not figure out why, or even what had happened since we did not cancel anything while we were there. I called member services to figure this out. It turns out that someone at BCV front desk, cancelled my ressie, then rebooked it and that is why I had the 22 holding points. Thankfully the wonderful DVC MS figured it out and fixed it. If I had not been on top if this I wonder how long it would have been before I would have figured this out. I was looking to see how many points I would need to change my Easter ressie, and notice the holding points. Moral - Stay on top of your points and know where they are!