Standard view DOES NOT mean noisy view!

Discussion in 'DVC Resorts' started by DanenRox, Sep 30, 2012.

  1. DanenRox

    DanenRox Disney Junkies DVC Gold

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    "Traveling with" 4 rooms at BWV, we all opted for the standard VIEW. How lovely, we thought, when our rooms were essentially in a row (give or take). The balconies of one of our 2 bedrooms was directly above the luggage cages at the entrance of the Boardwalk. The view was fine...the noise was unreasonable. Our guests were woken at 5:30 am every morning by UNDERSTANDABLY enthusiastic folks bringing their luggage to staff, by the clanging of luggage being thrown into cages, etc. It wasn't anyone's fault, the room was just a lousy location. Yes, we took our complaints as high as we could and I learned how the chain of command works. We were told by front desk managers "Well, you did book the standard view rooms". HA! I stopped being nice after day 3. Ultimately we were financially reimbursed a generous amount of money which of course helped ease the sting. Those family members checked out before we did and the same day other friends "traveling with" checked in. Guess were front desk put them????? Really! Needless to say I was back at front desk and our guests were upgraded to a different room. The whole thing was exhausting and frustrating and I had to stay firm and prioritize OUR NEEDS. I could go on and on but I think you get the jist. I know what rooms NOT to accept in the future. I know the chain of command. I know, as much as we want to get along, be kind, be cooperative, sometimes you have to get tough. That's my message here.... Yes it's magical, but sometimes not so much.....
     
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  3. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    Owning DVC and vacationing at Disney is a constant learning experience. The more you stay, the more you learn the ins and outs. All resorts have rooms that our less desirable, your room at BWV, the dumpsters at VWL, Kidani Pembe savanna by the pool, and BCV above the road.

    You can contact DVC Member Satisfaction dvcmembersatisfactionteam@disneyvacationclub.com

    :earsboy: Bill
     
  4. DebbieB

    DebbieB DIS Veteran

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    I wonder where the "generous amount of money" came from? Hopefully not member dues. All the resorts have some less than desirable rooms, they would go broke if they had to reimburse everyone who got one.
     
  5. DanenRox

    DanenRox Disney Junkies DVC Gold

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    Again, had no problem with the Standard View...the view was fine. Continue to think it's unacceptable to be woken at 5:30 am due to facility operations. If you and your guests think that's just "luck of the draw" and don't have a problem with it, great. I did and continue to. Also know I didn't ask for financial reimbursement, instead I asked for the problem to be solved. When they didn't or couldn't, they offered a monetary solution. Frankly, I would have preferred the points but that wasn't a choice.
     
  6. WalkingintheFog

    WalkingintheFog DIS Veteran

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    I must be your neighbour! I'm on my way down to ask for a diff room.... THE NOISE IS HORRIBLE!!!! IT's constant thru out the day, not just early AM (which is horrible as well!).
    I don't want any money back, just a room in a quieter area! I planned on balcony time now that the 10miler is done... but here I am with the balcony doors closed!
    My hope is that by waiting a couple hours after checkout time, there will be other rooms that come available.
     
  7. Figment2

    Figment2 DIS Veteran

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    I have had that room and maybe I am a really heavy sleeper because NOTHING woke me up. People staying with me never said anything either. I actually like those rooms since they are close to the lobby/elevators and we love the view of all the comings and goings.

    Did you make any requests? If a request was close to lobby than you got exactly what you asked for (and I for one have a hard time complaining if I got exactly what I asked.) It's kind of funny really. People complain about the boat horns with the boardwalk view and I love hearing them early in the morning. I find it very magical.

    Maybe your requests should be close to parking or bus stop. That will put you wayyyyyy down the hall.

    JMHO

    Cyn
     
  8. DanenRox

    DanenRox Disney Junkies DVC Gold

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    We had no room requests but did note our rooms were "traveling together". Initially, LOVED the location. It seems like an easy fix too, it appears (but what do we know) they can move the cages closer to the main entry thereby eliminating the intensity of the noise right outside the balcony. Suggested as much (just trying to help). Again, we weren't looking for financial reimbursement, requested instead that they keep the noise level down in the AM. That didn't happen despite ongoing apologies and promises by front desk management. We had to bump up higher and they proposed a financial apology. Funniest part, it happened again the next day. Clearly the problem is a systems problem.
     
  9. Brian Noble

    Brian Noble His Curmudgeonly Highness

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    So, what would you propose that Disney do? Close the affected rooms permanently? Stop providing Resort Airline Checkin?
     
  10. DanenRox

    DanenRox Disney Junkies DVC Gold

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    Find an alternative area. Something not right under a guest room.
    Why does that seem unreasonable?
     
  11. KAT4DISNEY

    KAT4DISNEY Glad to be a test subject

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    Annoying, but even a tiny bit of investigating would have forewarned you of this. No matter where I always travel with ear plugs. When at any lodging accommodations you are including yourself in a situation that involves other people with possibly different schedules than your own. You may not be able to control other people schedules but you could take some control of its affect on yourself.
     
  12. DanenRox

    DanenRox Disney Junkies DVC Gold

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    OK, but keep in mind we're talking 5:30 am...every day. Hats off to all of you who wouldn't mind being woken up this way on vacation. For the others of you who would find this offensive, just be aware. You don't have to silently accept what is not reasonable. That's all. It is possible that sometimes things can be improved and it's OK to let Disney, or any business, know that.
     
  13. bobbiwoz

    bobbiwoz I'm happy to dance with you!

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    I've had those rooms, & I alway mention the possibility of getting a noisy room if you book standard at BWV when the topic comes up here.

    I think your idea of changing the location of the check in/ luggage cages is a good one. If they have to keep reimbursing people who get those noisy rooms, it will hit them on the pocketbook, and hopefully solve the problem.

    Would you take the rooms again if money was offered?

    Bobbi:goodvibes
     
  14. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    Everyone has their own tolerance level and expectations. If the OP found the noise outside their room objectionable then so be it.

    Disney will not change their operations so next time make sure that your room is away from the service areas. That's what I mean about learning the ins and outs.

    :earsboy: Bill
     
  15. Brian Noble

    Brian Noble His Curmudgeonly Highness

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    Every outward-facing surface of the resort is covered in guest rooms, at least by the second floor. Would you rather have them do RAC in the middle of the parking lot?
     
  16. KAT4DISNEY

    KAT4DISNEY Glad to be a test subject

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    From many posts (including Bobbi's) it's easy to learn that some of the Standard view rooms at BWV are in that location and are noisy. And that is part of the chance you take when booking that category.

    Overall if you are sensitive to noise you will most likely encounter situations over the years that will affect you. I know I don't like it so I take charge of my own situation as best I can. Ear plugs.
     
  17. DanenRox

    DanenRox Disney Junkies DVC Gold

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    Absolutely not. The inconvenience and frustration to our guests and the time spent trying to iron out the problem was not worth the compensation. We don't vacation to make money.

    p.s. thanks for thinking a location change is something to consider. Where I work, we are constantly reviewing systems and making changes if necessary. One front desk manager explained "the resort was built long before we put the luggage station there" so it's possible it's just a lousy location.
     
  18. WalkingintheFog

    WalkingintheFog DIS Veteran

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    I think there is noise and there is NOISE!
    General clatter is to be expected everywhere.
    I think this was excessive noise, there were no attempts by staff to not slam things around.

    I had made room requests. No, did not ask for near lobby, nor near Luna Pool, nor near elevators. And I figured, lol, with the number of people that did request that, that I'd get a room in the outer reaches, closer to the parking lot area.

    But, here's the scoop on requesting a room change after checked in:
    - subject to room availability (that's a given)
    - room change fee is $30
    - must be requested BEFORE! 11:00am. (they cite mousekeeping as the reason).
    - once they/you decide it's doable, you have to vacate the room by 11:00am (luggage to luggage services) and they will send you a text when new room available.
    - if requested AFTER! 11:00am, you can only do change for next day.

    I will be changing my room tomorrow.
     
  19. BenandMorgsMom

    BenandMorgsMom Mouseketeer

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    I hate to jump in on a contentious subject but I was subjected to one of those rooms on a stay that we extended onto our DVC vacation and we were moved to on a "cash stay".
    Please do not speak of what you do not know. The noise was unbelievable with the doors shut tight. When we awoke in the wee hours, the front desk team informed us that those particular rooms are held for "cash rooms". We also received compensation. Enough said. The noise of the luggage, carts, trucks etc is unreal and poor planning on the part of the Boardwalk development team. At one point years and years ago...no one parked over there to the left. We also book 11 months out to the day for a standard view. I would never accept one of those rooms again. Ever!
     
  20. DanenRox

    DanenRox Disney Junkies DVC Gold

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    Thanks RI. I felt like I was flappin' in the breeze. Why anyone would pay $300 per night (assuming $10/pt, in Sept a 2 bedroom is 30 pts/week night) and tolerate excessive noise at 5:30 am is beyond any reason in my mind. Still, if you point to flaws in the Disney machine some folks won't even try to consider you're point of view. So thank you again....and to all in fact, that may think my point has some merit.
     
  21. Brian Noble

    Brian Noble His Curmudgeonly Highness

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    I'm not suggesting that the noise isn't loud. I'm asking what you would do to fix it. As near as I can tell, the two options are: never use those rooms (which is a problem, because the points backing them are already sold) or not have RAC.

    There's no where to put RAC where it isn't under *someone's* room because of the way that the front of the resort is designed---it's a flat front surface from top to bottom. It's not like e.g. VWL/WL where there is an overhang under which you can put the carts to reflect the noise down. The BWI/BWV porte cochere is too small to do that. I suppose that could be extended, and that would help some.
     

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