Southwest Early Bird and MCO

Discussion in 'Transportation' started by mmouse50, Dec 16, 2012.

  1. Jestocost

    Jestocost DIS Veteran

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    Statistics over the long term clearly show otherwise. SWA has much faster turn times than most (maybe all) of the other airlines and the open seating policy is one of the key reasons.
     
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  3. DebbieB

    DebbieB DIS Veteran

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    It also saves them from dealing with people who want their seats changed, both on the phone and at the airport.
     
  4. Bullseye

    Bullseye Faithful Companion

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    Most B seating assignments are still no problem even with 4 passengers. I have yet to get a low B earlybird assignment even within a week of my flight and that's on packed flights from Chicago to MCO.
     
  5. goofy4tink

    goofy4tink No tags...not needed! Transportation moderator Moderator

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    And again, I have no issues with that. BUT...if SW policy says that one parent may board with one child, 4 and under, in the family boarding group (although I can see exceptions being made for one parent and two kids), but the gate agent then allows the entire group, consisting of mom, dad, that one 3 y/o, the other 3 kids, grandma, grandpa, and the aunt and uncle and their 3 kids, board together in family boarding?? Yeah, that's an issue.
    SW needs to set policy and stick to it. Man, it looks like they are taking a page from Disney's policy manual....state the policy and then allow guests to do pretty much what they want in order to avoid an uproar.

    And again, that's the issue. If your dh and ds has the last two A spots, and you and your other ds had the first two B spots, then fine. Otherwise, members really should go to the further back spots.

    Nothing is perfect. SW boarding does work very well. It is faster. I do wish SW would adhere to their own policy about family boarding though. It's almost as bad as other airlines saying that those with infants or other children that need more time to board and get settled can board before the 'regular' ticket holders..and then you see all those families with kids, none of whom are under the age of 5, getting in line to board. One time when this happened (flying JB by the way), when my dd, then 12, saw this happen, she turned to me and saidk..'Hey, I'm a kid and I can be verrrrrrrrry slow if I have to be. Can we board early too????' Yes, she was dripping with sarcasm...she got it. That behaviour drives me nuts. And of course, overhead space is then hard to find. From now on?? I book the back of the plane to be sure I have available space.
     
  6. Lewisc

    Lewisc <a href="http://www.wdwinfo.com/dis-sponsor/index.

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    JMO but SW needs to have a policy against seat saving and might need to limit the number of "extended" family members allowed to participate during family "mid-boarding".
     
  7. stormer

    stormer DIS Veteran

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    I agree this is a major problem. I can't stand SW, but they are the only carrier to fly nonstop to Orlando from my airport so we fly them. Last August a women preboarded with the medical preboards with her son and then saved three rows of seats. I called SW after the flight. I did not want anything, just wanted to let them know this should not be allowed and they basically told me it was ok.

    Another trip we paid for EBCI and got B2-5. There was a family reunion type of group at the airport (they all had matching Disney shirts with the family name on it). There were 18 of them and they were all allowed to board during family boarding, before us. There were grandparents, aunts, uncles, etc, but they all boarded them. At one point one of the women told her mother (the grandmother) she couldn't board early, and she replied really loud "Let them try to stop me, I am your mother, aren't I!" If SW enforced the rule of only parents and young children, more then half of them would not have been allowed to board then.

    The solution should not be for people to not buy EBCI, it should be for SW to enfore the rules they have stated on their website. This will help keep everyone happier.
     
  8. Princess on the Run

    Princess on the Run Sprinkling Pixie Dust!!!

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    I think that when they have a large group flying together, they let them do that to get them out of the way or something. I was flying alone and had a connecting flight with a plane change and somehow managed A16 (Wooo!) and then they pre-boarded 32 HS band members and chaperones. DOH!!! I get it that they wanted those kids in the back of the plane and out of everyone's way, but it basically left only a handful of us left to actually board the plane by the time they were all on.
     
  9. HockeyMomNH

    HockeyMomNH DIS Veteran

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    Last October I flew SW with my DH. I did the EBCI and we ended up with seats in the high B's flying out of MCO. By the time they boarded the families and everyone with EB before us, we ended up getting the last two seats together on the plane. I think that between people holding seats, and the high number of people that are paying the extra for the EB, it is not much of a benefit. I much preferred SW's old way, where it was more first come, first serve.
     
  10. maxiesmom

    maxiesmom The Mean Squinty Eye Works

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    You know, if you wanted to be a witch you could always sit in those saved seats. No policy against doing that either:bitelip:. I think that falls under what is good for the goose is good for the gander.
     
  11. DCbride

    DCbride DIS Veteran

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    Last time we flew DD had just turned 5. Since SW policy says preboarding is for 4 and under we got in line with the B group. A mom dad and 2 preteens got in the family line and they went right in. It was so frustrating!
     
  12. stormer

    stormer DIS Veteran

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    I have seen this so many times. I think enforcing the rules would help alleviate most of the problems.
     
  13. OrangeCountyCommuter

    OrangeCountyCommuter DIS Veteran

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    No, but the business travelers of this world do it for them. We take the seat we want and watch the crying begin! It's part of our travel entertainment So next time someone is holding three rows of seats and you want one of them TAKE IT! The FAs won't help the passenger LOL! Just say nicely "it's not allowed to save seats and it's rude" and move thier stuff and sit down! Hysteria will ensure. You will be hysterical when the family members board later and all of them are grown adults (it's even better if they are drunk because instead of getting in line to board they sat at the bar because "grandma is saving us a seat" LOL!)

    However, if you folks complain to SW when the family with 10 people or the teenagers boards etc... then something will happen. SW is very "sensitive" to consumer feedback. Posting on here probably won't get things changed~!
     
  14. stormer

    stormer DIS Veteran

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    I complained to SW and was told "saving seats is a sensitive issue" and they were not going to act upon it.
     
  15. DebbieB

    DebbieB DIS Veteran

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    I don't understand why, they are losing money. People have caught on to only buying one EBCI and saving the rest of the seats.
     
  16. palhockeymomof2

    palhockeymomof2 DIS Veteran

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    I agree with you .....we paid for EBCI for the two of us boarded the flight and one guy was saving 8 seats all in the exit rows....the flight attendant was standing right there and wouldn't do anything as we tried to sit in 2 of them...she said call customer service....I did after our flight....they refunded our $20 for EBCI....so they are losing money there too if people call and they have to refund $$
     
  17. sam_gordon

    sam_gordon DIS Veteran

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    Did the FA tell you you couldn't sit in the "saved" seats. I think if you really wanted to, they (savers) couldn't make you move.
     
  18. palhockeymomof2

    palhockeymomof2 DIS Veteran

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    She said there were plenty of empty seats...whichthere were .....just not exit row....and she couldn't make the guy move his things...then suggested I call customer service .....I honestly didn't want to move his stuff so I just went to another row
     
  19. LisaS

    LisaS DIS Veteran

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    Allowing passengers to save that many seats is ridiculous. Good for you for following through and contacting customer service. I'm glad they refunded what you paid for EBCI.

    I'm also surprised they allowed someone to save exit row seats since there are restrictions on who can sit in them.
     
  20. goofy4tink

    goofy4tink No tags...not needed! Transportation moderator Moderator

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    Now, there's an interesting concept!!! One would think that a company would want it's customers to be happy. But, they seem to only want to avoid confrontation on the plane.
    And again...avoidance of confrontation.
    If I have that kind of issue, you had better believe that if the FA doesn't give me any satisfaction, I will be sending SW off a less than pleasant email. I don't have an issue with saving seats within that row..so two seats. But more than that? Nope.

    I like the way SW boards now. It is much better than the 'old' way. I hated getting to the airport 2 hrs prior and having to stand there, holding my place in line. Not so bad if you have someone traveling with you, but solo?? Not so good.
    If SW would adopt a policy and stick with it, it would be nice. No saving seats...period. Do away with family boarding...unless it's an infant in a special seat. But the immediate family gets to board...after paying for EBCI. This whole mentality that all families get to board, whenever they want has got to stop!!! Those of us that are adhering to the 'rules' are getting the short end of the stick.

    Or, SW could just charge for 'checkin' service only. The getting of a 'better boarding group' would be a lesser perk. You would only be paying for not having to checkin yourself.
     
  21. formill

    formill DIS Veteran

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    We paid the extra EBCI for all of us. Standing in line with our A boarding passes I was starting to think we were the only ones who did that. A woman in front of me explained how she was there and going to save seats for the rest of her family....and a man across was doing the same for his wife. It is so annoying. At the very least they could make an announcement before boarding that there is to be no seat saving.
     

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