So, are ALL new DVC dining reservations screwed up from the 10 day booking window....

Discussion in 'DVC-Mousecellaneous' started by aroundtheriverbend, Nov 18, 2011.

  1. aroundtheriverbend

    aroundtheriverbend DIS Veteran

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    or just some?? I read that some DVC members haven't been able to do the 180+10 day reservations online with DVC reservation numbers, only 180 days due to another system glitch that has popped up since they implemented the credit card requirement a few weeks ago. Is this happening to everyone? Trying to plan for if I just need to call into the line like we used to in the old days, or whether I have a chance online when the booking window opens. :confused3 Thanks!
     
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  3. DVCCINDY

    DVCCINDY Long time lurker

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    Wow , Thought it was just me.
    I have been going day to day because I could not do the Plus 10 Days.
     
  4. aroundtheriverbend

    aroundtheriverbend DIS Veteran

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    Wow, not sure this is looking good - has no one on here been able to make the +10 since 10/26? :scared1:
     
  5. DVCismyhappyplace

    DVCismyhappyplace Mouseketeer

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    I had a problem trying to do it last week. I ended up calling MS and having a CM do it for me. The CM told me they are "aware" of the problem but haven't been able to fix it yet.
     
  6. Song of the South

    Song of the South Mouseketeer

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    I have been having problems too. 180 will work. :confused3

    My specific issue has been that my reservation is there on the site and when I go to make a dining reservation the system says something like "We notice you are trying to make a reservation more than 180 days out if you have a resort reservation please confirm it now." When I click on the link and add in my reservation information I notice that I have been logged out of the disney site (previous page I was logged in!) and when I put in the reservation number, name, and dates the message is that my reservation number isn't recognized and I'll need to call dining reservations for assistance. :headache:

    Hopefully tech support will get this taken care of soon! Getting a reminder email 24 hours prior to my reservation not particularly helpful...
    :surfweb:
    SotS
     
  7. Deesknee

    Deesknee <font color=blue>When we were kids (long time ago)

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    It amazes me sometimes with disney's resources that these things aren't fixed immediately. DH (an unemployed IT programmer/analyst) goes nuts with it. I keep telling him to volunteer his services maybe they'll love him so much he will get hired. hahaha :lmao:

    I've got a while before I can make ressies, I'm sure it will be worked out then. In the meantime good luck to all you who are frustrated with it at this time.
     
  8. n2mm

    n2mm aka WALTSGIRL

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    Nope, never worked for me and I tried for 3 weeks....Worked before 10/26 change, and it hasn't worked since.
     
  9. bjakmom

    bjakmom DIS Veteran

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    Didn't work for me either - my 180 + 10 day was 11/7. Good news is I did them at 180 and got everything I wanted when I wanted.:thumbsup2
    I mentioned this to ME this morning when I was checking on something else and the CM had no idea there was a problem.
     
  10. bigtony777

    bigtony777 Disney Veteran

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    It may not be directly related to DVC reservation. I have noticed that the website has had many problems over the past few months. Many times all of my dining reservations or certain lodging reservations will not show up. I too am surprised of the many issued with disney's website. You would think that with the money that they generate with online reservations, that they would get it fixed.
     
  11. Mom2m&k

    Mom2m&k Mouseketeer

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    I had to call and speak with someone to make my reservation. I did the survey at the end and expressed my dissatisfaction with that!
     
  12. bbluvsdis

    bbluvsdis luv all things Disney!!

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    You can still make your reservations at +10 days you just have to call to do it. I had the same problem as others with it not recognizing my reservation. I just called at 7am and the CM was able to book all of my ADRs and they showed up online with my hotel reservation. It was annoying not to be able to do it online but not a big deal. I got everything I wanted.
     
  13. BusterCat

    BusterCat Earning My Ears

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    I, too, was unable to make on-line reservations at 180+10. Sadly, I wasn't too surprised. I’m totally underwhelmed by Disney's IT.
     
  14. wildernessDad

    wildernessDad DIS Veteran

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    Perhaps I am "old school", but I remember the days when software was tested BEFORE it was deployed.
     
  15. get_us_to_WDW

    get_us_to_WDW Earning My Ears

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    I could not book on-line. I didn't realize there was a widespread problem related to the new cc rules. I thought it was because I had two DVC ressie numbers...I think this caused a "double-whammy" because I wasn't able to use the dining line at 7am either. I called MS later in the day and they were able to book everything 180 + 10 in one phone call and we got all the ressies we wanted. The CM I worked with moved faster than any CM I've ever encountered! I wonder if they gave DVC MS some sort of override capabilities to deal with these problems because this CM was flying through my ressies!!

    Good luck!!
     
  16. n2mm

    n2mm aka WALTSGIRL

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    Funny....it is being tested! ON US!

    Can't wait to see how much fun we are going to have when we can start making our room reservations online! :scared1:
     
  17. aroundtheriverbend

    aroundtheriverbend DIS Veteran

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    :lmao:

    Not so old school, I'd be fired in about one day if I impacted external customers in that way and it turned out we were just too lazy to create that test script.
     
  18. aroundtheriverbend

    aroundtheriverbend DIS Veteran

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    Just for kicks I called MS so I could plan ahead next week - yes, there is a recognized issue with the system, no ETA for resolution. They also told me in our case it would be further exacerbated by the fact that we are doing a split stay. Apparently that means the CMs on the normal dining line at 7am can't help me past our first split even though both parts have the same reservation number (3 nights at AKV for us), and the only way to really resolve the whole thing at the 180 day mark is to wait for MS to open at 9 and have them book all our dining reservations over the phone.

    And of course this is this is for the first trip where we're bringing other folks and trying to get the fun ones like CRT over a holiday weekend, and I'm booked in work meetings 8-10. :mad:

    Oh well, I guess it's not like they're saving lives at WDW.... although sometimes I feel like getting there is saving mine! :rolleyes:
     
  19. supersuperwendy

    supersuperwendy any happy little thought?

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    My 180 mark is around the corner. I hope they get this resolved ASAP.
     
  20. Brownieone

    Brownieone Earning My Ears

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    I did them one day at a time online last week for a trip at end of May next year. Got what I wanted though, but certainly the +10 day benefit is not there.
     
  21. aroundtheriverbend

    aroundtheriverbend DIS Veteran

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    FYI, I was able to just call the normal dining line at 7am and they handled all my reservations. Had a great CM :thumbsup2 I had been told I would probably have to call MS at 9am to get it all handled, but fortunately it worked out since I had meetings all day that day starting at 8.
     

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