When we got our tickets last Friday, I happened to read the handbook they sent and noticed it said if you had a new card type driving licence you had to have the paper counterpart too. after ripping the house apart over the weekend to find it and couldnt i started to panic. I rang TCD and explained and they said "you definitely need it yada yada yada" and advised me to ring Dollar. Which I did who categorically told me there was no way he would be able to hire the car. I have an old driving licence but do not feel confident enough to drive out there. By this morning I was frantic and rang the DVLA to see if they could help. They were very nice and said they could send Dollar a fax, but oh no Dollar wouldn't accept that.So the only option was for my hubby to drive to Swansea and apply in person for a duplicatethen drive back on Friday to pick it up. This meant extra expense and time off work, so i thought hang on a minute how on earth can you be stopped from driving a hire car just because you dont have a crumby piece of paper?? so i rang Dollar at Sandford and lo and behold was told not to worry at all because he wont even need it. I am so mad that if i didnt follow it up myself I could have had all that extra hassle and expense!! BLOODY RED TAPE