Shutters Pictures--Image Group Out, Who is in?

Discussion in 'Disney Cruise Line Forum' started by abitagirl916, Mar 24, 2013.

  1. abitagirl916

    abitagirl916 Disneymaniac

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    If The Image Group is no longer in charge of pictures taken by Shutters, who is handling the pictures? I read somewhere recently that The Image Group no longer handles the pictures and when you go to their website (where I in the past went to get a Copyright Release), DCL is no longer listed as a cruiseline that they handle pictures for. Where do we go to get a Copyright Release?
     
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  3. PrincessShmoo

    PrincessShmoo DIS Veteran

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    Where did you see that the Image Group is out?
     
  4. STLDisney_Freak

    STLDisney_Freak I don't have a short attention span, I just.....OH

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    They definitely aren't listed on the website anymore. Interesting.

    Sent from my iPhone using DISBoards so ignore my spelling.
     
  5. safeti01

    safeti01 Mouseketeer

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    I posted the info on Image Group. The website does not list Disney and the link for a copy of the release I had from a cruise in september does not exist any more. I nevery received any replys. If someone has been on a cruise, hope they might reply. I was going to give them a call to see if they still handle it.
     
  6. abitagirl916

    abitagirl916 Disneymaniac

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    Your post must be the one I previously saw. I also previously had a link saved for the release and it no longer works. When you go to their home page, DCL is no longer listed at the bottom with all the other cruise lines. I hope someone sailing soon may be able to advise as to who is now handling copyright releases.
     
  7. STLDisney_Freak

    STLDisney_Freak I don't have a short attention span, I just.....OH

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    I emailed Disney. If they say anything of interest ill post. I cruise at the end of May and will ask if someone doesn't before then.

    Sent from my iPhone using DISBoards so ignore my spelling.
     
  8. wdwwishes

    wdwwishes DIS Veteran

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    We're just back from the Fantasy and I'm a bit disappointed in the photos. I purchased the cd and was able to add on all of the printed pics for $50. Sounded fine to me. It's one of those vacation expenses I just try ignore. The lighting in some pics has us looking washed out and in some there are shadows. I understand these aren't "professional" pics but...... Then there's the cd. All of the pics are there but they're the pics with the borders, not the plain pics like in the past which would have been preference. To upload the pics to my iPhoto account I had to install a driver off the pic CD then the download took a 1/2 hour. I will think twice about the whole picture thing on our next cruise and take more of my own.
     
  9. lilpooh108

    lilpooh108 DIS Veteran

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    If you go the CD the photo release is on there... did you only buy prints?
     
  10. jwatters

    jwatters Earning My Ears

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    We bought the cd a couple days ago and it looks like its still The Image Group based on the website listed.

    Sent from my iPad using DISBoards
     
  11. STLDisney_Freak

    STLDisney_Freak I don't have a short attention span, I just.....OH

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    Disney insists that it is still image group so :confused3.

    3/25/2013

    Dear Sandra:

    Thank you for your email.

    Our onboard photography services at Shutters continue to operated by a
    company called The Image Group. The release form can be found on their
    website at the following location:

    http://support.mycruisephotos.com/support/solutions/articles/17180-release-form-information

    I hope this information proves helpful. If you experience any problems,
    please feel free to let us know.

    Sincerely,

    Joseph Paris
    Executive Correspondent
    Disney Cruise Line
     
  12. safeti01

    safeti01 Mouseketeer

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    The release referenced in the link is totally different than the one used on our Sept Fantasy cruise. The previous one asked for the ship, passenger name, and dates of cruise. I wonder why the difference???
     
  13. peachygreen

    peachygreen DIS Veteran

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    Disney sent me to the Image Group last week with questions about photos I am trying to locate.

    I got the automated responses from them but haven't had any additional follow up yet (from Image Group that is), but it has been less than a week since I made my request.
     
  14. safeti01

    safeti01 Mouseketeer

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    Sent an e-mail to "The Image Group" this morning and received the automated reply. I them recieved the following:


    Hi James,


    Re: [#12683] [Image.com] Feedback from Contact FormFrom My Cruise Photos Supportundefined5 hours agoFrom:To:Cc:Bcc:Date:




    Yes we do. Is there anything I can help you with?


    Kind Regards,
    Illy Gutman
    e-Commerce Specialist
    My Cruise Photos
    http://support.mycruisephotos.com
    On Mon, Mar 25 at 11:00 AM , Barbjimdisney<barbjimdisney@me.com> wrote:
    Does you company still provide on-board photo services to Disney Cruise Lines.

    Thank You

    James Graham

    The question is answered
     
  15. su_A_ve

    su_A_ve DIS Veteran

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    I finally got around installing the CD from our Wonder cruise in mid Feb, and had issues with the CD.

    I called them up via the phone number listed under www.mycruisephotos.com (selected Can't see my cruise, I returned from a cruise and need technical support). They were very helpful resolved my issue right away.

    Right on that support page, there's a link to download the release form. Note that this is also included in the CD.
     
  16. abitagirl916

    abitagirl916 Disneymaniac

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    The one I previously used was like to one you are referring to: it asked for the ship, name, and dates of cruise. This one is very different. But as long as it works. The website is somewhat diffferent too.

    Thanks, everyone, for your help in answering my question.
     
  17. peachygreen

    peachygreen DIS Veteran

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    I got the form to send payment and shipping info today. (I am trying to order pictures I didn't get on board)
     
  18. cmash95

    cmash95 a princess at heart

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    one would think that dcl could handle their own photography like they do at the parks and resorts.
     
  19. peachygreen

    peachygreen DIS Veteran

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    I think there are a lot of legality and contract issues at play on cruise ships. The spa personal are contractors from another company. The health center is also a contractor of another company. And so are the photographers. I'm not sure why that is, but it seems to be that way across the industry.
     

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