I just wanted to share this with you, because I'm extremely happy with Shutterfly's customer service. I had tried a few different sites for ordering digital prints and stuck with them because I just liked their overall website and the ease of setting up albums, etc and sharing with friends. I've been with them only about year and they keep sending me special offers, which is nice! Most recently, I purchased a prepaid print plan that came with a free 8x8 story book. I knew the storybook offer expired in September, but I assumed I would get a reminder email when it was about to expire, as I did for every other special offer. I went on to check yesterday, and the offer was gone. Turned it out it had expired 2 days before. That was completely my fault, as I should have written it down, or remembered it, but I decided to send out an email to customer service saying I was disappointed I hadn't received the reminder email. They responded today and gave me the credit back, this time expiring in October. They absolutely didn't have to do that, so I was psyched! I thought I'd spread some good word of mouth for them and tell you all that Shutterfly customer service rocks!