serious allergies and health problems

Discussion in 'disABILITIES!' started by lorli, Feb 25, 2014.

  1. lorli

    lorli Perfectly Pixieish

    Joined:
    Jun 17, 2005
    Messages:
    1,390
    A friend has a child has many allergies - nut free, dairy free, egg free, gluten free. She also has many mobility and sensory issues. They really want to bring their family to Disney but have many questions, cautions, and concerns. The DD eats much of the same things every day for all meals. They have purchased prepackaged meals that are free of all her allergies, that they use daily. The problem they are running into is needing a microwave in the room for breakfast, as she can't wait to eat. Another challenge they have is, if they bring meals with them to restaurants and counter services will they microwave it for them? For medical needs, does Disney ever provide a microwave? Is the old GAC program help me at all in the food needs? They have no problem waiting Their turn but are hoping the pass can help them with the saving their spot in line. Any help that can be provide will be greatly appreciated.
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. intheshadows

    intheshadows Earning My Ears

    Joined:
    May 6, 2012
    Messages:
    51
    No restaurant can microwave food that the patrons have brought in for them. This is not unique to Disney; it is common practice to refuse these requests for a variety of reasons in the food industry.

    The GAC has been replaced with the DAS. See the sticky thread at the top of the forum for more information on the changes.
     
  4. disfan07

    disfan07 DIS Veteran

    Joined:
    Mar 25, 2006
    Messages:
    3,465
    Disney is extremely accommodating for allergies especially if it's any of the top 8 allergens (which all of hers are).

    I'm allergic to peanuts, tree nuts, egg, dairy, soy, wheat, shellfish, coconut, oats, sesame, sunflower, cherries, banana, broccoli, ginger, and thyme. I also can't have raw fruits or raw vegetables. We've gone twice since these allergens and I've never left a meal hungry. I do bring my own desserts but they do carry enjoy life products (cookies and chocolate bars) Which are free of all the top 8 allergens.

    They can even make Mickey waffles top 8 allergen free at most of the QS places for breakfast.

    We ate at:
    Contempo Cafe
    1900 park fare
    Crystal palace
    The plaza
    Columbia harbor house
    Cosmic rays
    Liberty tree tavern
    The wave
    Citricos
    Pop century food court
    Artists palette
    The turf club
    50s prime time cafe
    Sci Fi dine in
    Studio catering company
    Sunshine seasons
    Electric umbrella
    Yachtsman steakhouse
    POFQ food court
    POR food court
    All Star Sports food court

    All of these places were able to accommodate my list of food allergies. No restaurant will heat up any food brought from outside the restaurant. There are baby are centers in each park but I'm not sure if you can heat up food at those. And it's very inconvenient for meals. there are also microwaves in every food court.

    What do you mean by she eats the same thing each meal? Is it only a certain brand or certain food? At a lot of QS places they will be able to get allergy free chicken tenders and fries if she likes those types of things. Some places have GF/DF pizza. Some places have rice pasta. What types of food does she usually eat ?

    If they really only want to eat what they provide they should look into renting a villa because than they will have a full kitchen in a 1 bedroom or bigger.

    The new DAS does not help with food allergies at all (the old GAC didn't either). It's something that's noted on ADRs when made and dealt with at each individual restaurant by talking to the chef (at TS meals) and to a chef/manager (at QS places).

    They can also email special diets and find out what specific allergy foods they have available and where those foods are available.
     
  5. sookie

    sookie DIS Veteran

    Joined:
    Jun 21, 2010
    Messages:
    2,460
    Why does she need a DAS to get in the fastpass lane or to help her wait in line because of a food allergy?

    My DD has anaphylaxis to several foods, is FINE, and I see no reason why she would need a DAS to "wait in line" for rides in her. They don't provide food on the rides.
     
  6. mistysue

    mistysue DIS Veteran

    Joined:
    May 26, 2009
    Messages:
    1,930
    I'm guessing the thought is that eating takes so long you end up at a significant disadvantage. It can be a very valid concern. My other kids have eaten and been ready to go a full hour before DS has gotten his food, during a slow week. It is crappy and unfair but there is not a clear solution.
     
  7. Shelly F - Ohio

    Shelly F - Ohio Disney Extraordinaire

    Joined:
    Feb 22, 2004
    Messages:
    7,290
    OP stated this child has mobility issues too.
     
  8. sookie

    sookie DIS Veteran

    Joined:
    Jun 21, 2010
    Messages:
    2,460
    Mobility issues - if the kid is small enough, you can use a stroller as a wheelchair or you can have a medical stroller (the bigger ones) and use it as a wheelchair. You can get a wheelchair as a rental or use her wheelchair if she has one. If she can use an EVC, they will probably suggest that over a DAS at guest services. Mobility issues alone do not usually get you a DAC.

    For food - I do not think that would get you a DAC either. You can contact special diets in advance so they can give you advice on dining, and they can note the allergies on your account. We did table service and counter service and have had no issues - our daughter's food did not come out after our food at Disney. Disney restaurants have to deal with complex dietary needs every single day and are very good about it. A chef will come out to your table at every. single. meal. And they deal with it in a timely manner. We have been to WDW twice in the past year and have had every meal on property for both of those visits. No issues at all.

    You may be able to request a microwave from the resort, but if you can not, you can probably find a rental place for one. They will usually deliver it to bell services so you can pick it up and then drop it off at the same place on your day of departure. You can also call and ask which room categories offer the things you need (microwave, fridge, small cooking area). If you need them, you may consider that you need to just upgrade and pay for them. If your child has mobility issues (and is in a chair, whatever) consider asking for a room for people with disabilities. They are at every resort and are a little bigger. If you want to "cook" her meals for every meal, consider getting a room with the amenities you need on the monorail so you can quickly return to your room, feed her, and get back to the park you want to be at. It might be nice to be on the monorail line because you can also put her down for naps if she gets over stimulated.

    On the sensory issues - finding ways to decrease her stimulation in one of the most stimulating places on earth is important. Like I said - take mid-day breaks and go back to your room. Have a plan (monorail access). Disney is going to be stimulating even if you had a GAC. It can be over stimulating for normal kids. Being easily overstimulated is not a good case for a DAS. You make accommodations in your everyday life for this - and your planning a vacation to a very stimulating place. You know this is going to happen. So, with that in mind - think of your kid and what you can do to help. What are her triggers? Does she need a mid-day nap? Do you need to skip the firework shows? Think about triggers and go from there.
     
  9. sookie

    sookie DIS Veteran

    Joined:
    Jun 21, 2010
    Messages:
    2,460
    That is just bad service that may or may not be related to a special order. Certainly not an issue related to needing a DAS. That should not happen to you in every single restaurant on Disney property. It shouldn't happen at all. But anyone could have that issue, anywhere. There is a thread right now on the community board about bad service in the restaurant industry with similar examples.

    If I was waiting an hour for a single meal (from the time I arrived at the restaurant), I would have the waitress and manager at my table to actively take care of the issue, especially if everyone else had been eating for a while. And bringing those people in would happen way before we arrived at the "full hour after my other children have eaten and been ready to go" point.
     
  10. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

    Joined:
    Aug 23, 1999
    Messages:
    30,160
    DAS (Disability Access Service) is designed for guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). It allows the guest and their party to wait outside of the traditional queue and is not meant to shorten waits or 'make up' for things like extra time eating.
    It does not assist outside of attraction queues, so would not help with restaurants. This thread has DAS FAQs in the first post.

    http://www.disboards.com/showthread.php?t=3178976

    All attractions (except Swiss Family Robinson, Tomorrowland Transit Authority and Tom Sawyer's Island) are wheelchair accessible and most guests with mobility needs don't use DAS. (Peter Pan is also listed as 'must be ambulatory).

    Someone mentioned ECVs, so I wanted to point out that most companies will not rent an ECV for use by anyone under 18.

    Also want to point out that most handicapped accessible rooms are the same size as non-accessible rooms, just gave the space arranged differently to make the bathroom accessible. The space is taken from the bedroom area, making it smaller.

    Microwaves
    - Restaurants are not allowed to warm food brought from outside. This is according to food service rules and they would not be able to make exceptions.

    - each park has a Baby Care Center. They do gave microwaves that you could use, but as was mentioned, the location might not be convenient.

    - resorts food courts do have microwaves you can use.

    - if you need a microwave in your room, it would be easiest to rent a room with a microwave in it.
    Disney Vacation Club resorts have microwaves in the rooms. (Old Key West, Saratoga Springs, Boardwalk Villas, Beach Club Villas, Villas at Wilderness Lodge, Animal Kingdom Villas, Villas at Bay Lake Tower, Villas at Grand Floridian). These are Deluxe Resorts, so are most expensive. You can reserve thru Disney or rent points.

    All Star Music, All Star Sports and Art of Animation all have family suites that include a kitchenette, with a microwave.
    Fort a Wilderness Cabins also include a kitchen with a microwave.

    Some resorts may have microwaves to lend out, no guarantees.

    There are some companies that rent equipment. 'Preferred' suppliers are able yo leave items at Bell Services for pick up. All other companies must arrange for direct delivery and pick up with the guest. There is more information in post 2 of the disABILITIES FAQs thread, near the top of this board.
     
  11. infopurposesonly

    infopurposesonly Mouseketeer

    Joined:
    May 29, 2012
    Messages:
    196
    The OP mentioned sensory issues. I'm guessing that's why there is a question about the need to wait outside of the lines.
     
  12. bedogged

    bedogged <font color=purple>Choose parents that aged well<b

    Joined:
    Mar 28, 2004
    Messages:
    1,641
    If your friend believes that there is a medical or psychological reason that her child cannot wait in the traditional line, have her write down the reason, not the diagnosis, and explain what negatively happens to the child in line and why the child needs a place to wait outside the line. Your friend can read that to the CM at Guest Services and the CM will determine if the child qualifies for a DAS.
     
  13. bedogged

    bedogged <font color=purple>Choose parents that aged well<b

    Joined:
    Mar 28, 2004
    Messages:
    1,641
    Do the first aid stations in the parks have microwaves? That might help the Op's friend.
     
  14. sleepingbean

    sleepingbean DIS Veteran

    Joined:
    Dec 21, 2006
    Messages:
    943
    We have also found Disney to be wonderfully accommodating for allergies, going to far as to prepare the food separately. Plus there are some pre packaged options available in the parks, if you know where to look. We have gone again and again without problems (and my allergy to dairy is severe, as is my daughter's to gluten).
     
  15. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

    Joined:
    Aug 23, 1999
    Messages:
    30,160
    I would suggest Baby Care over First Aid for food.
     
  16. bedogged

    bedogged <font color=purple>Choose parents that aged well<b

    Joined:
    Mar 28, 2004
    Messages:
    1,641
    Thanks for the clairification!
     
  17. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

    Joined:
    Aug 26, 1999
    Messages:
    8,521
    There are microwaves in every food court. They are not allowed in rooms unless a kitchen or kitchenette is part of the suite. In these situations, there will already be a microwave in the room.

    If you are asking if the DAS will help in food courts and restaurants, then no, it only works for attractions with FP+. Mobility issues are addressed by Disney with a standard 'wheelchair/ECV' response. For a child, a stroller will be allowed to be used in the queue as a wheelchair once you get a tag from guest services.
     
  18. RoxMomma

    RoxMomma Earning My Ears

    Joined:
    Aug 19, 2012
    Messages:
    1
    I would caution against using public microwaves if the child has severe allergies. Those found in the Baby Care Centers, for example, will have had heavy use and the risk for cross contact issues would be high.
     
  19. mistysue

    mistysue DIS Veteran

    Joined:
    May 26, 2009
    Messages:
    1,930
    It is completely because of the special order. Specifically, when trying to save time people would be more likely to go to quick service which is where we have had the biggest problem with excessive waits. I would consider it normal for us to wait up to 20 minutes for DS's food after the rest of us have our food at counter service locations. At table service they bring our food out together, but if we pay a lot of attention it's noticeable that other tables do get food faster. There are then also buffets, where a good 10 minute wait for food is a minimum in our experience (and reasonable, but its still a wait). Since DS developed his allergies we plan about 2 hours/day longer for eating than we did before on our trips- and we used to do deluxe dining so we were doing 3 table service/day before. If it were inconsistent I wouldn't associate the two, but it's every day on every trip.

    I'm not saying it should get a DAS card. I just get why it would be a thought if you are planning and see a medical reason why a regular activity occupies a significantly greater amount of time than it would for the average person. It wouldn't work at guest services, but it's a completely valid question whether something can help when dealing with multiple allergies in a way that many locations have little or nothing "on menu" for you.
     
  20. aubriee

    aubriee <font color=brown><marquee>Chocolate always makes

    Joined:
    Dec 3, 2004
    Messages:
    14,827
    Actually Coronado Springs has a few microwaves that guests can request. It's first come, first served though. You can not request one ahead of time, even for medical reasons. We tried requesting one ahead of time for my diabetic mom and was told we would have to wait until we arrived to request one from housekeeping. I don't think they have very many though. Out of nine trips there, we've only been able to get a microwave for the room once.
     
  21. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

    Joined:
    Aug 26, 1999
    Messages:
    8,521
    Good to know. I wonder if it is because Coronado Springs was marketed/built as a moderate convention resort, so they wired the rooms appropriately?
     

Share This Page