Was just there this past weekend and arrived 15 minutes early for our 7:00 ADR on Friday. Was told it would be 20 minutes.....After 30 minutes they told me that there were 4 tables in front of us and then we would be sat. After an hour had passed when I went up to the host stand I heard him quote walk up traffic 20 minutes wait and watched them get sat. I politely asked for a manager and Joaquin came to speak to me.....this guy knew what had happened at the front and decides to turn his back on me in the middle of trying to figure out what to do. They have the mentality that there are 100 people waiting behind you that would love your seat! Enter Guillermo, the supposed head guy there....He was a complete buffoon, telling us 'What do you want me to do? I can have a table in 10 minutes", after we waited for 1.5 hours after our ADR at 7:00 I also found out that the restaurants are operated by third party vendors in t he world showcase at Epcot, which explains alot of this donkey named Guillermos attitude! We went to guest services and they listened to us and apologized, etc....but what is really going to happen?