we just returned and after reading other posts, it sounds like we all had some of the same problems. trying to get something from housekeeping was like pulling teeth. after two days, i finally asked (politely) if i could go somewhere and get the pillows myself. we never got turndown service, even though i stopped at the desk daily to request it. we got the free fruit for being loews members, but not until the third day, again asking daily. my requests were not out of the ordinary, nor were they anything that i weren't entitled to anyway. the choices for food, especially with kids, isn't very good. yet very expensive. they need a food court, even disney deluxes have some type of food court. two coffees and two muffins should not be $12. (orchid lounge, loud music) our cable kept going out, did anyone else have that problem? and when it's raining and you are stuck in your room with no tv, it is not a minor problem! staff and location were great. i just wish we didn't have to walk to city walk to eat all of the time. i can get two buffet original margarittas for the price of one pool drink! and you can't beat the atmosphere at margarittaville! i'll stick with jimmy!