Staying at POP in July. We paid for a preferred room. The kids like to be in the action of the main area. A couple of questions include, we'd really like to be on the first floor, and we'd really like to stay pool side. When do we make our requests and how (phone call, fax, email). Is this something you do at check in or before? Is pool side and first floor too much to ask for? Thanks in advance for any help.