Robbed at BWV

Discussion in 'Theme Parks Attractions and Strategies' started by ariel5884, Jan 26, 2013.

  1. Srbright

    Srbright Mouseketeer

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    I do not know why people keep saying that it is Disney's fault that the OP had her things stolen.

    It has nothing to do with being a Disney apologist or fanatic. It is a simple matter of contract law.

    http://adisneyworld.disney.go.com/media/ibc/DisneyWorldIBC/IBC/popups/popup_terms.html

    When you make a reservation at a resort you agree to abide by the terms and conditions (you have to click the box) and you do the same thing when you buy into DVC. The ME T&C are even more stringent, saying specifically that the are not responsible for valuables such as cash or cash equivalent.

    Unless you can prove that Disney maliciously or negligently caused your loss (you yourself said you left it) then you have no claim. You believe you were robbed.

    1) did you get the bag count slip from them before you left the bag with them?
    2) You weren't there when the bags were delivered. Perhaps house keeping went through and thought it was trash and threw it away.

    You should be thanking the management for going above and beyond because they had no liability to you

    Stacy
     
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  3. lililoo12

    lililoo12 Mouseketeer

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    Thank you. I agree, but we are the odd ones somehow.
     
  4. EllaJuniper

    EllaJuniper Earning My Ears

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    I want to say something but the comments are so mean I don't wanna touch it with a ten foot pole. Easy killers,
     
  5. nkereina

    nkereina Last chance to lose your keys.

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    You can buy TSA approved luggage locks. They have a hole in the bottom that is universal and allows TSA agents to open them with an instrument they have, without having to cut the lock off. This way, your bag can stay locked even in flight, with TSA still having access to it. I know my local AAA office sells them and I'm sure you can find them online. Just make sure they are the TSA approved ones. They are available in both combination and padlock style.
     
  6. jlw3535

    jlw3535 Earning My Ears

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    Honestly - This board, which can be such a wonderful tool, has turned into a depository for every little thing that can possibly be complained about.

    Disney is expected to be more responsible for someone's belongings than they expect to be for themselves.

    Mickey Mouse gets reported because he posed for a picture at a M&G before signing an autograph, reportedly causing a meltdown in a "veteran 2-year-old" who expected the autograph first because THAT'S HOW ITS ALWAYS DONE.

    Disney world is the ONLY place that people cut in line, stop in a walkway to read a map, try to cheat the system, etc. etc. Disney is criticized because a "Happy Birthday" button only gets the bearer several birthday salutations from cast members instead of it raining free Mickey Bars when they walk by a cart.

    Disney tries to create a magical experience for people, but its the people who keep screwing it up with their behavior - just like the outside world. People's expectations are out of whack.

    The road to hell is paved with good intentions.
     
  7. ObsessedWithDW

    ObsessedWithDW GoingEveryYear

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    Preach it! I couldn't have said it better myself.
     
  8. phorsenuf

    phorsenuf <marquee><font color=blue>Not so New Rule author o

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    They always give claim tickets. It's to protect their butts. But, if for some odd reason they didn't give you one, why the heck wouldn't you ask for one? I can't imagine not having a receipt for what I left in their possession. And how would they know where to deliver it to if they didn't fill out a ticket? :confused3
     
  9. bumbershoot

    bumbershoot DIS Veteran

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    Wait.

    I have read AND experienced that BW's luggage-takers (some want to call them valet, others bell services) are NOT the people who will be the luggage-bringers. That they will not just follow you. It's one of the places where they double up on people, so one person unloads your car and a different person will bring it to you.

    So I'm confused.
     
  10. DizzDoll

    DizzDoll DIS Veteran

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    :thumbsup2 this.
     
  11. Baliezer

    Baliezer DIS Veteran

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    :thumbsup2
     
  12. TLSnell1981

    TLSnell1981 Tiny bubbles... make me happy... make me feel fine

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    We leave our bags,quite frequently, with bell services. I give a fat tip and ask for reassurance, that they are tagged properly..and pretty much wait, until they go in the back.

    I did have a bag go missing, but I went into the luggage area with them and FINALLY found my bag. It had fallen and was not with my other bags. I wasn't angry, just PERSISTENT. I don't give up easily.:thumbsup2
     
  13. Jacquie668

    Jacquie668 Mouseketeer

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    I guess you are paving that road really well with all your "good intentions" you must have with this post! It is great to be above the world pointing judging fingers at people! How wonderful of you! :worship:

    To get BACK on topic, OP, I am sorry the situation occurred. Things like this happen anywhere and it is good you managed to get a refund. I do think though that the Terms and Conditions do work against you in these types of situations, but the fact that you did get a refund for your missing items does say that Disney and staff did do a positive and nice thing for you as they could have refused to give you any compensation. Perhaps they were stolen, but who really knows as the items were left unattended.

    I can understand the need to vent about the situation and I myself would be upset if that happened to me. I think the life lesson here is quite clear, never trust strangers with your stuff. Personally I hold onto my items with a death grip and with luggage that I do have to "let go of" I never put anything like money or real valuables in them. Good luck on future vacations OP!
     
  14. maxiesmom

    maxiesmom The Mean Squinty Eye Works

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    The OP couldn't be bothered to tell them how many bags they had. So I'm guessing they were in a hurry, and couldn't be bothered to wait for a claim ticket. And it bit them.
     
  15. sephorachick

    sephorachick DIS Veteran

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    Sorry this happened to you but you learned a big lesson to keep that kinda stuff in your purse & with you at all times. I'm glad you got compensated but sorry this ruined your vacation. I'm careful with stuff like that so would put it directly in my purse or carry bag w/ me.....
     
  16. kris4360

    kris4360 DIS Veteran

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    Thank goodness you had your receipts and were compensated! Don't fret about comments here, we are all human and we mess up sometimes.
     
  17. disneychic2

    disneychic2 DIS Veteran

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    :rotfl: You go girl!

    Very well said!

    The person that poster was referring to as "not a nice person" was not you! Someone referred to the staff as a "little person" and said they gave them "death stares" to get them to do what they wanted. Not you at all!:goodvibes

    OP, I'm sorry this happened to you! I do hope that you have your faith in Disney restored as this is just one incident after presumable many many wonderful memories and trips. I hope you were able to put this behind you and have a wonderful time. ::yes::
     
  18. rgf207

    rgf207 DIS Veteran

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    Disney is also the only place where , somehow, a company can be absolved from all responsibility because they have a loyal group of followers.

    I'm not saying that the OP didn't make a mistake. 1) She should have received an accurate claim ticket and 2) she should have taken better care of her valuables. The point i'm trying to make is that Disney is advertising a bag check. Their Magical Express video says (and I'm paraphrasing), "Leave your bags with the front desk and head to the parks." We, as Disney guests, have no reason to believe that it's a) not run by Disney and b) not safe. Also, even if the OP did not state the number of bags when she arrived, shouldn't the attendant count for himself the amount of bags and write it on the ticket? That's part of his job. If he handed her the ticket without an accurate count, couldn't the OP just write any number down and claim it was stolen? So, there's another reason why Disney is partly responsible. They did not do their part either.

    Disclaimers or not, Disney needs to share some responsibility. Even if the bag was not stolen but rather misplaced, that is Disney's responsibility. You're right, the OP can't prove that it was stolen but it wasn't there when she received the rest of her belongings. Whose fault is that? It's not the OP's. She didn't store her bags, Disney did. Let's dismiss the notion that her bag was stolen. Let's say it was misplaced. Again, whose fault is that? Not the OP's.

    What I'm getting at is that Disney shares some of this responsibility and they have, in essence, admitted fault. They compensated the OP. If they truly believed they were not at fault, they would not have compensate her. Like it or not, they admitted fault.

    What really bothers me is the people here who defend Disney under any circumstance. I swear, Mickey Mouse, himself, could have slapped the OP in the face and lit her luggage on fire and people here would defend Disney.
     
  19. palmtreegirl

    palmtreegirl Loving life in Florida

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    I'm sorry that happened to you and I'm glad you were compensated.

    Most Valets are actual Disney employees. My good friends husband has worked at Disney for over 20 years(in many roles) but he is currently a valet. He works for Disney, not an outside company. So the information you were given that all valets are contracted out is false. My friend currently works at the AKL Villas, but has worked at other resorts before that.

    She told me that the Valets at the Value resorts are contracted out, but that's it, as far as I know. Maybe people called out sick or something and the valets you had were fills ins? Either way what happened stinks and I'm sorry your vacation started off so crappy.
     
  20. Bob NC

    Bob NC DIS Veteran<br><font color="red">I am a trained pr

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    LOL, very accurate!!!
     
  21. Srbright

    Srbright Mouseketeer

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    It has nothing to do with Disney (outside the fact that it happened at Disney).

    Contract law has been around for about.... 400 years (give or take a political regime or two). Well before Disney was born or ground broken.

    Also, replacement is customer service, not admission of guilt.

    Stacy
     

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