...please ignore everything I said previously about booking with discounts!
I have spoken to them twice today and am fuming! I told them that I wanted a room only booking and was told that I could not book room only at the time I wanted to go (end of August) unless I had an annual passport that was valid at the time. I explained that I had an annual passport that will have expired by then and would have to renew it. 'No good' they said. 'So how do I get the annual pass then?' I asked 'if I can't get there to get it@. After considerable humming and hahhing he went away to speak to someone else. I could order my annual pass through them he said and get it validated there. OK I said please give me a quote.
The quote he gave me did not include my shareholders discount! When I told him this he said I would only save one or two pounds with the discount anyway! Eeer...maths is not my strong point but even I know that 15% of £534 worht of annual passes is a little more than 'one or two pounds'! Around £80 actually! There then followed a conversation where I explained the price of annual passes and he tried to blame the exchange rate. I explained that I had done this several times already and ther had been no hastle. 'New policy for this year' I was told! At this point I said I would phone France and to forget it! I did ring back later in case I had just been unlucky and got someone just one step up from a chimp, but was greeted by 'Chimp Boy 2' and got nowhere!
SO I will ring the shareholder line later and deal direct with them.
Rob, have you ever had any difficulty booking room only? And have you had any language difficulty ringing the Shareholders line? (Mind you it can't be worse than ringing the UK line - I was having difficulty with my language after I put the phone down I can tell you!!!
)
KarenUK (fuming and totally fed up!)
I have spoken to them twice today and am fuming! I told them that I wanted a room only booking and was told that I could not book room only at the time I wanted to go (end of August) unless I had an annual passport that was valid at the time. I explained that I had an annual passport that will have expired by then and would have to renew it. 'No good' they said. 'So how do I get the annual pass then?' I asked 'if I can't get there to get it@. After considerable humming and hahhing he went away to speak to someone else. I could order my annual pass through them he said and get it validated there. OK I said please give me a quote.
The quote he gave me did not include my shareholders discount! When I told him this he said I would only save one or two pounds with the discount anyway! Eeer...maths is not my strong point but even I know that 15% of £534 worht of annual passes is a little more than 'one or two pounds'! Around £80 actually! There then followed a conversation where I explained the price of annual passes and he tried to blame the exchange rate. I explained that I had done this several times already and ther had been no hastle. 'New policy for this year' I was told! At this point I said I would phone France and to forget it! I did ring back later in case I had just been unlucky and got someone just one step up from a chimp, but was greeted by 'Chimp Boy 2' and got nowhere!
SO I will ring the shareholder line later and deal direct with them.
Rob, have you ever had any difficulty booking room only? And have you had any language difficulty ringing the Shareholders line? (Mind you it can't be worse than ringing the UK line - I was having difficulty with my language after I put the phone down I can tell you!!!
)KarenUK (fuming and totally fed up!)
so we were given another AP paper ticket until our proper passes were ready the next day. 
