resale through fidelity

Discussion in 'Purchasing DVC' started by ksmummee, Oct 1, 2013.

  1. ksmummee

    ksmummee Earning My Ears

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    I put in an offer over two weeks ago and was told she would contact me when she heard back.
    I emailed late last week to see if she heard anything. Still no response from her.
    Is this normal for fidelity?
    tts was very good about contacting me, unfortunately the contract I wanted was bought by someone else.
    Thanks
     
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  3. DizBub

    DizBub Totally Addicted

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    This is unacceptable. I would call and get someone on the phone.

    Sorry to hear that they are pulling this kind of stuff again.
     
  4. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    We got the same service a couple of years ago and decided to not use them again. I don't understand why Disney has a business relationship with them. :confused3

    :earsboy: Bill
     
  5. Annielkd22222

    Annielkd22222 Mouseketeer

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    From what I hear there are many people out there selling, and many companies to deal with. Go with someone else. Two weeks is rediculous. Two days is more like it!
     
  6. Annielkd22222

    Annielkd22222 Mouseketeer

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    There are so many contracts out there....make someone else happy and do more shopping ;).
     
  7. francie57

    francie57 DIS Veteran

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    This is exactly why we used TSS. I contacted Fidelity about a contract I was interested in for BWVs and never heard back from them. We put in offers on 2contracts through TSS and had answers back within 2 hours. Just cleared ROFR today so we are already onto closing. I would definitely go elsewhere at this point.
     
  8. Splashboat

    Splashboat Always looking for cheap airfare

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    OP, We had a similar experience with Fidelity a few months ago - not once but twice. We thought maybe it was just the woman we were working with so we tried the other one when another contract came along - but she wasn't any better.
    We bought through another resale company. I understand Fidelity has been overwhelmed but that is not the way to run a business.
     
  9. Belle & Ariel

    Belle & Ariel DIS Veteran

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    I think Disney gives them the contracts because they do not want to make it easy for us to buy resale.
     
  10. Belle & Ariel

    Belle & Ariel DIS Veteran

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    I bought a Fidelity contract usiing a different company's broker who shares listings.
    I offered full price and agreed to pay closing and current dues. The contract was accepted by the seller and I had email saying so.
    A day later they called my broker to say the contract was being sold to someone else.
    A day later someone posted on here on the ROFR thread they had bought the contract--made offer days after we did and accepted a day after ours was accepted, the day we were bounced. I doubt the seller knew what happened as both contracts were the same.
    Fidelity did this because the agent there got to keep the full commission rather than share with our broker. We paid more for another contract elsewhere and our broker was cheated out of a commission he earned.
    They are known for not updating their list of contracts, so who knows how often this happens. Our incident was discovered because we both post on the disboards--what is the chance of that!
    I think they are incompetent, greedy, and dishonest.
    We paid more to buy through a reputable broker, but still saved thousands over buying direct.
     
  11. DizBub

    DizBub Totally Addicted

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    We used Fidelity last year and got pretty good treatment. Every time we sent an e-mail it was responded to immediately, phone calls were all returned promptly. I enthusiastically recommended them to others based on our experience with them.

    I know they are super busy, have had personnel turnover and recently moved their office. Still, this is no excuse and not good business practice and they are getting a bad reputation, at least on these boards. I hoped that they had turned things around. I looks like they haven't.
     
  12. wrighter

    wrighter DIS Veteran

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    So far, so good for us using Fidelity. I was quite leary about using them, but they have been very responsive and things have moved much quicker than we'd anticipated. No glitches - yet! (Fingers crossed!)
     
  13. lions1995

    lions1995 DIS Veteran

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    I am like you. I have gotten two great buys via Fidelity a few years ago. I never had a problem with communications. One deal I made over Labor Day weekend with many phone calls back and forth.

    I do hope they ge their act back togther if they are having issues. I might be in the mood for another contract soon. :)

    I may have to try TSS again naext time. They let a bad taste in my mouth when I tried buy through them before. But it was probably more the agent I got.

    Good Luck
     
  14. ton80

    ton80 Darts Anyone!

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    I've tried to contact them 4-5 times over the past month about putting an offer in on some listings. NEVER heard back from anyone so I am going with the TSS. :confused3
     
  15. agie65

    agie65 New Disney Fan DVC Gold

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    Fidelity.............Business as usual. If you can not handle glitches, look elsewhere.
     
  16. e46m3

    e46m3 Mouseketeer

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    I had a bad experience with them too.
     
  17. fmer55

    fmer55 DIS Veteran

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    What cracks me up is everyone wants the best price and whines and moans about what they have read. Well if you have read so much you know there are 2 main brokers there, Sharon and Shawn, Sharon has been there forever.

    Pick up the phone, call, ask for Sharon, if you don't hear back call again. I emailed her Friday morning, heard back that my offer was accepted Friday afternoon. Called to tell her the seller needed to bank points by Monday or I was out. Points banked, Contracts received yesterday, sent back by me and seller today. Off to ROFR, easy-peasy.

    This is my fourth contract in 20 months, all with them, all at the bottom of the ROFR prices. If you want the bottom you need to do a little work. IF you want to pay more use TSS, their time frame seems to be about 10-14 days quicker and their communication a bit better.
     
  18. POTCfan

    POTCfan Mouseketeer DVC Gold

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    I just closed on a contract with Fidelity. Didn't have any problems (that I am aware of). Still have to wait for my membership info to arrive - but barring any problems, I couldn't be happier. I feel I got a great price. From what I have read, I think TSS has better communication. But Fidelity had a contract I wanted for a fantastic price. I wouldn't hesitate going to them again.
     
  19. e46m3

    e46m3 Mouseketeer

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    My first contract was so good it got ROFR'ed. It got painful search for the second contract.
     
  20. Breyean

    Breyean DVC Since '93

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    Very well said. I've done four contracts with her the past 18 months. And now she's emailing me with all the contracts meeting my criteria for my next add on.

    She also has a good feel for the prices being ROFR'd and has told me the range I need to be in to get through based on recent activity.

    I've always found her very helpful, and the most recent change in management over there seems to have loosened things up a little more again. For a while she couldn't send out alerts to potential buyers, even though other firms do it, and that was a pain. Now she can and is doing it again.

    And the prices there are really a lot lower than at some others, and they will present all offers, unlike some others.
     
  21. GOOFY D

    GOOFY D DIS Veteran

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    My experience with Fidelity has been good and bad (inconsistent). I recently learned that the agent I had a terrible experience with at Fidelity has now formed her own company selling DVC. I certainly would not go that route.
     

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