Question re: something one of the CMs said to me

Discussion in 'Theme Parks Attractions and Strategies' started by sassie_kat, Mar 21, 2013.

  1. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

    Joined:
    Nov 18, 2001
    Messages:
    80,530
    ~Fabulous~





    .
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. Traveliz

    Traveliz DIS Veteran

    Joined:
    Aug 8, 2000
    Messages:
    8,008
    Yes that is true - the CMs right there have no control over what time the return time is listed.

    Liz
     
  4. 123LuckyMom

    123LuckyMom Mouseketeer

    Joined:
    Jan 24, 2013
    Messages:
    75
    I am very worried about the fast pass plus system, because there have been MANY times when we've missed our fast pass window due to an inaccurate wait time at another ride (one that said 20 min but ended up being over an hour, and such). I don't mind these hiccups, but I do mind now that you can't eat anywhere without having made a reservation six months in advance! How much worse will it be when you have to pay for fast passes? I really miss the days of just wandering the parks, getting on rides as you encountered them, and popping in to a character meal when your feet got tired. Disney shouldn't be stressful!
     
  5. juliebug1997

    juliebug1997 DIS Veteran

    Joined:
    Jan 19, 2011
    Messages:
    5,265
    ITA. I don't think Disney would allow the possibility of a disgruntled CM having absolute control over the ability to put up the wait time.
     
  6. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

    Joined:
    Nov 18, 2001
    Messages:
    80,530
    Or, even a gruntled one.
     
  7. TheRustyScupper

    TheRustyScupper Good Sailing Master. Average Banjo Picker.

    Joined:
    Aug 8, 2000
    Messages:
    20,487
    Frequently.
     
  8. DebbieB

    DebbieB DIS Veteran

    Joined:
    Aug 24, 1999
    Messages:
    47,424
    I saw something strange at Space Mountain when I was there 2 weeks ago. I had a fastpass so it didn't matter to me but the standby line said 80 minutes. There was a long line outside. I went through the tunnel on the fastpass side and there was no one in the tunnel! The queue on the platform on the left side was full, fastpass went to the ride, not bad line. I just didn't understand why they had people lined up outside and no one in the tunnel, they added the interactive stations and no one was there to play with them.
     
  9. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

    Joined:
    Nov 18, 2001
    Messages:
    80,530
    Now that we're deep into this discussion...

    What of the situation very near park closing time of the "Wait Time" showing an artificially L-O-N-G wait time so as to discourage guests from deciding to get into that line as the park is about to close?

    If the CM's at the attraction can't manually change the Wait Time, doesn't that seem odd that the posted time is cranked up so high?

    Does somebody get called on the phone and is THAT person, from a "central location," able to manually crank in a bogus extra-long wait time?

    Is it a standard policy and is it "built-into" the computer software to kick in an extra wait time at a certain time of the evening?

    Or, is what I'm talking about just a Disney Myth and doesn't really happen?
     
  10. anniemck

    anniemck DIS Veteran

    Joined:
    Oct 26, 2012
    Messages:
    534
    We still travel this way... If we decide we want to try to eat someplace special we will go to that place early in the day and see if we can get an opening for later... have done this with Liberty Tree Tavern several times, and had no problem, Same with 50's Prime Time twice last year including on Mothers Day, and even Hoop Dee Doo Revue, don't know what we want to eat until that day, no way am I making reservations months or even days in advance.
     
  11. mickeyluv'r

    mickeyluv'r DIS Veteran

    Joined:
    Feb 14, 2005
    Messages:
    7,896

    ;) Um, yes, it happens. Why, I could not tell you, but it does. I've also seen wildly inflated wait times in the morning. I am getting the impression that Disney has been playing around with fastpass distribution as of late, which is wreaking havoc with standby waits. BUT - I'm not at WDW, so I can't verify my theory with personal experience.

    My own crazy random theory is that in preparation for FP+, Disney has increased the number of FP's for each attraction- in the hopes of better training guests to use more fp. If I understand fp+, then I think it will work best if guests learn to use fp more than they are currently using it. Guests avoid lines, Disney improves flow, which increases capacity. Right now, the 'common' wisdom is for guests to all head to Fantasyland at RD. That means that PotC and the Tiki House are practically empty. I think that is part of why waits for Peter Pan get- and stay - so long all day. Once the queue backs up, it's hard to undo. It's a lot like how rush hour traffic works. If all the area businesses make employees work from 9-5, it's bad for everyone. Get businesses to stagger work hours- some open at 7, some at 10...then everyone wins. Schools are another very important variable. Change school hours, and the impact is huge.

    Once you get a traffic tie up, they are hard to undo.

    Here's my other evidence...Disney's website now does a much better job of advertising non-park activites. Currently, a very large portion of guests follow the same pattern- arrive at the parks between 8:45am and 10:15am, eat lunch at noon. If they take an afternoon break- it's around 3pm - 5pm. Almost everyone who goes to a park-is in the park between 11am and 1pm. Again, there would be a huge benefit for Disney if they could get guests to visit a spa at 11:30am instead.

    You can learn a tremendous amount watching the ebb and flow of a food court between 7am and 10am. Another insightful thing to do is to watch the flow of buses coming and going from MK - maybe from a good vantage point at CR.
     
  12. sassie_kat

    sassie_kat Mouseketeer

    Joined:
    Feb 15, 2011
    Messages:
    154
    That was the day we were there! If you were one of the unfortunate people who had to put up with my daughter screaming as we left the line, I am SO sorry!!! The line is deceiving - but then, most of them are. You cannot see that there are multiple rooms that you go through. Since this was our first trip since NFL was completed, I had NO idea what the queue area was like. If I had known how much of it was hidden from view AND where the line was forming when we got in, we probably would have skipped it.

    Since I now know that ride CMs can't adjust the wait time, are they permitted to give guests a heads up? The helpful CM up front heard us discussing whether or not to get in line, couldn't he have chimed in with something of a warning?

    I get the whole FP thing, and trust me - we used the heck out of both that system and the rider swap tickets (we may not be returning until my youngest has gotten tall enough to ride most of the rides though . . . she LOVES her thrill rides and was NOT happy to be left behind!**) There were no large groups of FP returners and like I said earlier, there were plenty of red timers going through the line in front of and behind us. I'm just so glad that was our last ride of the day and we had nowhere else to be. I shudder at the thought of what would have happened had we had to leave the line for good without riding it. I'm pretty good at averting a tantrum most of the time but all my tricks wouldn't have saved that night!

    ** My BIL got a cute video of my daughter singing a song about being left behind while Mommy rides the rides. It went something like "baby swap, momma makes me wait, baby swap, mommy gets to ride . . . BARN STORMER . . . no baby swap for that, baby swap, momma makes me wait . . . "
     
  13. juliebug1997

    juliebug1997 DIS Veteran

    Joined:
    Jan 19, 2011
    Messages:
    5,265
    That's an even worse kind of employee. I try very hard not to get gruntled.
     
  14. TLSnell1981

    TLSnell1981 Tiny bubbles... make me happy... make me feel fine

    Joined:
    Sep 15, 2006
    Messages:
    11,388
    So, it's not just my family. I was beginning to feel a bit paranoid. :upsidedow
    "Enhancement"..:rolleyes:
    Supposedly, we should anticipate every scenario and not pull a FP. t's the guest fault. ;)
     
  15. juliebug1997

    juliebug1997 DIS Veteran

    Joined:
    Jan 19, 2011
    Messages:
    5,265
    It seems that there is no pleasing anyone. People are mad because of FP enforcement times. Others are mad because they can't come late with their FPs. Some are mad because FPs just exist. And still others are mad because the stand by line times aren't accurate enough. No wonder there are so many meltdowns at WDW.
     
  16. Traveliz

    Traveliz DIS Veteran

    Joined:
    Aug 8, 2000
    Messages:
    8,008
    They can if they know how the wait time is running. They just don't always know either.

    Liz
     
  17. TLSnell1981

    TLSnell1981 Tiny bubbles... make me happy... make me feel fine

    Joined:
    Sep 15, 2006
    Messages:
    11,388
    Not mad, just exteremly frustrated. The guests are expected to be prompt and efficient, but Disney is blameless. We get charged and/or lose our T'S ressie, if we aren't timely. We are supposed to factor in broke rides, inaccurate wait times, extend waits for ADRs, slow meal service, etc. and, if we can't...don't pull a FP. :crazy:

    FP wasn't enforced because latecomers clogged lines. Just wait for it..soon we'll be on our knees, begging to pay for the privilege. ;)
     
  18. juliebug1997

    juliebug1997 DIS Veteran

    Joined:
    Jan 19, 2011
    Messages:
    5,265
    I know that, but i also know what was posted here in several heated discussions.
     
  19. TLSnell1981

    TLSnell1981 Tiny bubbles... make me happy... make me feel fine

    Joined:
    Sep 15, 2006
    Messages:
    11,388
    Gotcha. :upsidedow
     
  20. mom2rtk

    mom2rtk My, what red cheeks you have, Santa!

    Joined:
    Aug 23, 2008
    Messages:
    31,825
    Surely not....... I mean.... what are the odds? ;)
     
  21. TiggerBouncy

    TiggerBouncy Mouseketeer

    Joined:
    Mar 4, 2013
    Messages:
    318
    From these forums you would have thought half the line would have physically blocked you from joining your bil, half would have started a chant of cheater, cheater, pumpkin eater and half would have punched you out right there in line.

    That's what they claim, anyway.

    Still sorry you had that experience. At least it sounds like overall you had a good trip. :)
     

Share This Page