Don't know what it is, guess it might be the way you're expressing yourself, but somehow this post hit me. I knew about positive feedback going into files. I knew about trickling back to those named. Knew it, been there, done that so to say. And yet this post somehow made it sink in to another level. I've become a sobbing fool on the subject of interaction but there was something in the post that actually moved me to tears. On subject; yes it is a big thing. First learned about it on -where else - here, so when some amazing things happened on a first trip I took the time to make sure it got noticed. Have been doing so ever since, either by mailing, dropping in by GS or concierge. Whenever possible always voice my findings right then and there to the involved CM, but that's not always possible and I just value giving back what you receive. Hearing thanks is always lovely, but I can totally understand that it's even more welcome when that can have a positive effect when letting the company know. It's not like that's asking so much of me to do, so I do it. And sometimes there are just those............ loose ends. On my last trip, let's just say stuff happened. It's been talked over and about multiple times, both between me and CM's (involved and/or their managers -also involved-) and I know it's been subject of discussion between themselves. I've been able to thank most involved personally face to face afterwards. Also took the time to write in afterwards, it was the very least I could do. Yet, there are a few loose ends. Some I know I will be able to kinda end on a next trip. One, sometimes doubt if I ever will find out. That one CM sometimes almost "haunts" me. So young, so not expecting to be confronted with what I came upto her desk with, for one second seemed as if she was too shocked but then got onto things and "just did her job". The first in a long line of those involved in a huge amazing thing. Haven't got a clue who she was. Not that that is important to me, but it nags at me not knowing for sure she knows how gratefull I am and how huge of an impact she made. The "haunting" is a combination of that and....... call it worrying about her. Remembering her first reacting, that impact, remembering impact it had on me and others involved, it sometimes makes me wonder. Hoping it hasn't had a negative impact. When wondering if your feedback might harm a CM; simply do not mention anything you are not 100% sure about feeling OK with mentioning. Sometimes it does not need getting into details about any and all. Using a more general description and just sticking to how that CM influenced you/your group can be enough without always having to tell how they did it.