Problem w/ Online Check-In and Disney Visa

Discussion in 'Disney Resorts' started by mom2princesses2, Jan 25, 2013.

  1. mom2princesses2

    mom2princesses2 DIS Veteran

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    I'm trying to do online check-in and using a Disney Visa but it keeps saying it's unable to verify my card.

    I saw a thread from earlier in the month where people were having the same issue. I would have expected it to be fixed by now.

    Anyone else have this issue??
     
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  3. dansdad

    dansdad DIS Veteran

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    You are not alone. No, they have not fixed it yet.:badpc::headache:
     
  4. mom2princesses2

    mom2princesses2 DIS Veteran

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    So this means no online check-in if you want to use a Disney Visa?

    Can you enter another card and then change it when you get there?
     
  5. dansdad

    dansdad DIS Veteran

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    Yup!
     
  6. lililoo12

    lililoo12 Mouseketeer

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    Sad how their own credit card doesn't work. Their IT dept needs an overhaul
     
  7. mom2princesses2

    mom2princesses2 DIS Veteran

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    Thanks!

    Unbelievable that it's not working with the Disney Visa! And they've known about it since at least mid-January.
     
  8. aaarcher86

    aaarcher86 DIS Veteran

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    I don't know if/how/or if you even want to call them but their tech support line for online check in is 407 939 7765 option #2
     
  9. lustergirl

    lustergirl DIS Veteran

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    I think they are having problems with credit cards period. The other day I called them to make a payment and my cc would not go through. I called the bank to see if the balance on my card was correct and it was. Called disney back and they still had it come up declined. :sad::sad:
     
  10. mamalolo

    mamalolo Earning My Ears

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    I had this exact problem earlier in the week. I called Disney, and I was told to go to mydisneyreservation.com instead of the usual Disney website. I did, and my card went through, and I was able to complete our online check-in. Good luck!
     
  11. DonaldDuckFamily

    DonaldDuckFamily Mouseketeer

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    I also posted that I was having issues with online so I email Disney. Here is the response I got and I was able to process on line check in with my Disney Visa.




    Thank you for contacting the Walt Disney World® Resort. We look forward
    to your upcoming visit!

    You can go to www.mydisneyreservation.com and process the online check
    in from there. If you need further assistance you may call technical
    support at 407-939-4357 and a technical support agent will be happy to
    assist. You can also do the traditional check in when you arrive at the
    resort.

    Have a Magical Day!

    If you have questions or need further assistance, feel free to contact
    us.

    I hope this helps. A a little hint...it looks like you select a link to begin online check in, but you really need to scroll down a little further and picked how you booked your reservation. Good luck :goodvibes
     

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