Hi everyone: here is my question, hope someone can help. We are planning a trip in June with our relatives, they made their reservation already. So meantime, I am checking the disney site and shopping around for the best deal, I found the exact same dates they have same type room, same tickets, for about 500 less. I emailed it to my cousin and told him to call CRO and ask them to modify the reservation. He did, but they told him the rate must have been attached to a special code or something, but it wasnt, it was under special offers. Anyway, how can he get the deal off the website if he already reserved under the more expensive offer. If he cancels through CRO will he loose his deposit? I thought he should try to move his deposit over to the better offer through CRO, but again they said they could not get the same offer. We go in June so maybe he would not lose his deposit should he cancel now? Anyone with advice...thank you.