Pottery barn towels fell apart after one wash

Discussion in 'Budget Board' started by BeachLove, Feb 18, 2013.

  1. BeachLove

    BeachLove Mouseketeer

    Joined:
    Apr 23, 2012
    Messages:
    315
    I bought a dozen towels from PB. 6 body towels, and 6 hand towels. I've removed four from the shipping package and washed them. Well, its
    string-mageddon! Just threads loose all over the place and naked spots from where I guess it just wasn't built right. Has anyone had this issue recently? Even my Target towels looked better than this after 3 years. They hadn't even been used yet.
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. familyoffive

    familyoffive DIS Veteran

    Joined:
    Sep 12, 2002
    Messages:
    3,805
    What did you find out when you contacted Pottery Barn customer service? That would be the first thing I would do before posting on The Dis.
     
  4. BeachLove

    BeachLove Mouseketeer

    Joined:
    Apr 23, 2012
    Messages:
    315
    I have and waiting for a response.
     
  5. diznee25

    diznee25 DIS Veteran

    Joined:
    Jul 17, 2002
    Messages:
    2,533
    I sort of had that problem. I bought two sets of towels from Macy's. And after a month, the towels started to get stringy. But not to the point where they aren't usable, luckily. I just cut off the string. Crossing my fingers these towels will last a long time, they were expensive!

    But I was sad to see how quickly this problem occurred. In the past, I've bought cheaper towels from Bed Bath and Beyond, & Target, and those towels lasted years before they became stringy. Go figure!

    diznee25
     
  6. wtpfan

    wtpfan Mouseketeer

    Joined:
    Dec 14, 2008
    Messages:
    305
    I buy Tommy Hilfiger towels from Marshall's or TJ Maxx and they are the best...!!!!
     
  7. DisneyCowgirl

    DisneyCowgirl DIS Veteran

    Joined:
    Jan 16, 2004
    Messages:
    1,692
    I have pottery barn towels and one unravelled at the seam on the first or second washing. Brought it back and got a replacement no problem. They are now over a year old with heavy usage (4 of us using the same set of 8 towels--they get washed constantly) and are in great shape.

    I would most definitely return what you got though.
     
  8. wdw_girl_18

    wdw_girl_18 DIS Veteran

    Joined:
    Feb 2, 2007
    Messages:
    642
    I was reading through their facebook comments on their pottery barn teen page. It seems that they have horrible customer service via email. Majority of the time they never respond back. I would either call them, take them back to one of their stores or just ship them back with a note saying why you are returning them.
     
  9. DisneyCowgirl

    DisneyCowgirl DIS Veteran

    Joined:
    Jan 16, 2004
    Messages:
    1,692
    I agree. If you live near a store, I'd just bring them in. I have never had an issue with customer service in the store.
     
  10. LisaInNc

    LisaInNc Succulent Wild Woman

    Joined:
    Feb 18, 2005
    Messages:
    2,876
    I have had my Pottery Barn towels for 4-5 years and they get heavy usage. No problems with them at all. I would bring them back to the store for an exchange. I have always found their in store customer service to be excellent.

    Lisa
     
  11. patsal

    patsal <font color=FF3399>I've discovered I don't need to

    Joined:
    Jul 10, 2001
    Messages:
    9,030
    Return them, clearly they are defective.
     
  12. Ladyhawke

    Ladyhawke Earning My Ears

    Joined:
    Aug 22, 2005
    Messages:
    57
    Any answer from Pottery Barn? I'd just return the towels.


    I got towels from Target that were too bright. I washed them several times hoping they'd fade. No such luck. :lmao: They still are in perfect shape & color.
     
  13. Jridou

    Jridou Mouseketeer

    Joined:
    Feb 2, 2002
    Messages:
    135
    I bought my son's bedroom set from Pottery Barn and it is absolute junk. The set I bought my daughter at Costco has held up much better, and was a fraction of the cost. I received PB dish towels as a hostess gift and they looked horrible after one washing.

    I think the catalog is house porn and I love to flip thru it for ideas but I won't buy anything there again.
     
  14. 1buckeyegirl

    1buckeyegirl Mouseketeer

    Joined:
    Feb 17, 2013
    Messages:
    91
    Pottery Barn seems to be hit or miss with their quality, let us know what you find out.
     
  15. DOREEN1779

    DOREEN1779 Mouseketeer

    Joined:
    Jul 18, 2010
    Messages:
    360
    I bought $15.00 towels from Pottery Barn and the color faded and they became very rough. My $3.99 on sale Target towels are still going strong. Both had the same wash instructions.
     
  16. foreUT

    foreUT DIS Veteran

    Joined:
    Dec 1, 2009
    Messages:
    522
    I have had very good luck w PB customer service via phone. They have sent me $10-$50 gc's for problems I have had with orders (besides making it right) and one item I ordered (a large piece of wall art, pieced wooden stars) that got lost in delivery was replaced and when my original order showed up weeks later, they told me to keep it. I would definitely expect them to make it right. Good luck!
     
  17. BeachLove

    BeachLove Mouseketeer

    Joined:
    Apr 23, 2012
    Messages:
    315
    Well, they are non returnable. These were considered clearance items because they ended in a specific number. Even though the clearance price is very similar to what other similar items had been on sale for. I asked if anyone else had this issue because this is the second order with the same issue. (Different products) I was able to return the first order because it was just on sale and not at a clearance price. No more PB linens! The quality just isn't there.
     
  18. scrapquitler

    scrapquitler DIS Veteran

    Joined:
    Aug 15, 2007
    Messages:
    8,592
    In this case, I would assume they clearanced them because they knew the towels were junk. Since they are non-returnable, I would write a letter to Pottery Barn management letting them know that I would no longer be purchasing their products because I didn't feel confident that the products wouldn't be junk.
     
  19. pocomom

    pocomom Brr.....

    Joined:
    Oct 20, 2012
    Messages:
    560

    Lol, I bought expensive towels from bed bath and beyond that just fell apart after 3-4 washings. My target towels are 3 years old and going strong. I even use one in each of my dogs crates and one to help dry the kitchen floor and after I wash them I can't tell which ones they are!
     
  20. DisneyCowgirl

    DisneyCowgirl DIS Veteran

    Joined:
    Jan 16, 2004
    Messages:
    1,692
    I'd bring them back into the store anyway and at least try. I would have assumed they were on clearance because the color was being discontinued, not because they were defective. An in-person visit to the store might yield a better result.
     

Share This Page