Hi, just wanted to say hello - been lurking for ages not sure how to post, so hopefully I have done it correctly!
Welcome, fellow Brit. Your first post worked just fine!
Only staying one night Sun June 2, what will the movie be that night (where exactly is the movie, do we need to bring a towel to sit on or is there seating)? Also is there a campfire for smores that night and where can I get the smores kit? tia
Movie schedules are not given out until the first day of the new month (although sometimes I am able to post them a few days early). Towels are provided at the screenings, and they prefer if you don't take room towels with you. There are free marshmallows to toast at the campfires; there used to be smores you could buy too, but not seen them recently.
We faxed our room requests about 6 days before. We wanted connecting rooms, upper floor and close to the main building. We received an email shortly after saying we got connecting 2nd floor room relatively close.
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We were told not to expect our rooms until between 3 and 5, closer to 4 or 5.
I guess that's one if the downsides of faxing requests (or any other request method which means that your room gets pre-blocked). Once a specific room number has been pre-assigned to your booking, they have little control over whether that particular room will be ready and available for when you arrive, especially if you get there in the morning.
If you don't have any room number pre-blocked, they simply look in the pool of 'Ready Rooms' when you arrive (or a few hours earlier if you've already done online checkin and given them an arrival time) and very often can assign you an available room there-and-then - although it might not be quite as good a match for your requests.
Front desk staff are not meant to give out room numbers until that room is vacant and ready for you to use, in case your assigned room later has to be removed from inventory for cleaning or maintenance issues for example. They are meant to decline politely rather than be rude about it of course.
I have a very odd question. We will be going with my MIL and SIL who will be in a separate room. Is there any way to request connecting rooms if we book separately or would it be best just to have one party do the booking and request it from there?
Sure, just ask them to link your bookings (give them the two 12-digit reference numbers) and ask for connecting rooms. It's only a request of course, but there are lots of connecting rooms so it should be easy enough to do.
We were in a preferred room in AB and did not have a Murphy bed. We were in preferred building 18. We just had 2 queen beds. Cabinet with tv, drawers & fridge.
That's really strange. It was my understanding that all of the refurbed rooms in AB had them. When was your trip?
Sounds to me that you were assigned a Wheelchair Accessible Room for some reason - did it have a tall wardrobe in the bedroom, and an open-plan bathroom/toilet area with a sliding door leading from the main bedroom area? If you remember the room number, we could check (it would have been one of the red dotted ones in the map below, 1803 or 1818). But otherwise, ALL Alligator Bayou rooms should have the banquette bench seat and fold-down bed.
Andre