Port Orleans Riverside Q&A Thread 2013, Part One [Thread now FULL and closed]

Discussion in 'Disney Resorts' started by andrewilley, Feb 13, 2013.

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  1. bluejasmine

    bluejasmine DIS Veteran

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    I honestly would not let this go its unacceptable I'd ask for name of supervisor of the manager you spoke with & tell them how unprofessionally this was handled & that more than likely this family will not come back and as a die hard DISNEY fan you yourself are deeply disappointed!

    I'm not sure what's been going on last few yrs with Disney hospitality managers we had issues at the Poly & BC & managers actually looked bored & did very little. We weren't asking for anything more than what we paid for.

    I've emailed Disney twice got calls back but nothing was really done to my knowledge nor was any apologies made.

    ASMU/POR Dec 16-22, 2012 & POFQ Sept 8-15, 2013
     
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  3. Cobern

    Cobern DIS Veteran

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    This right here is why I am printing out my confirmation when we go stating a RGR! I already have all the confirmations in special folder in my email with all my ADRS.
     
  4. Cinderumbrella

    Cinderumbrella Wench

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    I'm so sorry for your family :worried: We had an issue with POR front desk staff/management during our only stay there back in 2005 and its one of the reasons we haven't been back since (in fact, when DH joins us for the end of our trip we are moving to YC since he refuses to stay there anymore).

    My best advice is to stay on it (even after you return). Did they book direct through WDW or with a TA (or a travel site, such as Expedia)? I am so confused as to how it happened in the first place but my heart goes out to your family as they are the ones dealing with the hassle.

    Good luck and please keep us posted as to the resolution!
     
  5. dansdad

    dansdad DIS Veteran

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    Scott MC, your traveling companions experience has been mishandled from the get go. Even if you book, and pay for, a certain room category you are not guaranteed that type of room. However, the CM checking them in should have acknowledged that fact and offered up a refund of the difference immediately. Popular rooms like the Royal Rooms book up and if there's a maintenance issue and they have to remove some from the inventory this happens. That should have been explained. And then to have a manager not really care either is unacceptable. It might be worth going to the concierge desk and ask to see the general manager.


    FYI, even if you have a print out of your confirmation it wouldn't help except to show you are due a refund.
     
  6. msdaisy

    msdaisy Mouseketeer

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    That whole luggage thing not getting moved scares me. We check in on 5/31 in a preferred room, and then we move to RGR for 9 nights. My plan was to head to service desk at 7:00 am with luggage in tow so that we can check out and check back in. I figured I could leave my luggage, and we could head to Epcot for the day.

    Will the resort then move our luggage to RGR when the room is ready??
     
  7. dansdad

    dansdad DIS Veteran

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    Sort of. If you bring your bags with you in the morning they will hold them until you return. Then you call them from your room and they will bring them to you. They will not come to your room to get them if you're already gone. And they won't deliver them to your new room if you're not there. ME are the only ones who will deliver bags to your room if you're not physically in the room.
     
  8. andrewilley

    andrewilley GNU Terry Pratchett

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    Probably an authorisation (i.e. approval of that amount) rather than an actual charge. They look the same on most online banking statements though, which is annoying.

    Andre
     
  9. andrewilley

    andrewilley GNU Terry Pratchett

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    I would suggest you raise this with the Guest Service Operations Manager at POR in person, or maybe the room inventory manager. I'm pretty sure he would not be very happy with the way this has been handled for your friends, and would do his best to work things out for you.

    Sadly there's nothing that can take back what has already happened though, and it's hard to take that 'tainted' feeling away.

    Andre
     
  10. mrsatc

    mrsatc Earning My Ears

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    Hi Everyone, Just found this thread and wanted to say hi! We are going June 2-7, so excited. This will be our first stay at POR (and 2nd time to WDW).

    Kathy
     
  11. danicaca

    danicaca Mouseketeer

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    :welcome: we will be at POR at the same time. We arrive on May 28th, and leave on June 7th!
     
  12. visitingapril09

    visitingapril09 DIS Veteran

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    Mine is the same. It is on the card registered at on line check in. It is an authorization only not a charge, it will drop off. They are making sure you aren't giving them a 'bad' card.
     
  13. hineline07

    hineline07 Earning My Ears

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    Ok so if I think we left something in the room when we left, how can I get ahold of someone about it? Or is it just lost? Thanks!
     
  14. mrsatc

    mrsatc Earning My Ears

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    Danica: Noticed you are from Lincoln, I have family in the Omaha Metro area! :)
     
  15. alex9179

    alex9179 DIS Veteran

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    Seriously? Man, I would be an unhappy customer if I paid for a bookable category and was told "too bad" when I got there. I understand requests can't always be fulfilled, but it would be soooo disappointing to book a river view or RR and get standard. I booked GV and would be super unhappy to be looking at a parking lot all week!
     
  16. sophie832

    sophie832 Addicted to DL and WDW!

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    We are on the MK bus now, and that seems to be accurate. So, I amend my earlier post... MK and DTD stop at West first and do the loop before South. I agree, though, that everything is subject to change.
     
  17. dansdad

    dansdad DIS Veteran

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    Yep. The fine print states all you are guaranteed is A room on WDW property.
     
  18. punky1973

    punky1973 Earning My Ears

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    Are there any bad days to fax a room request. We are eleven days out and I would like to send my fax in the next few days or so. For example are weekdays better? We did online check in a week or so ago and there was no place for room requests on our forms.
     
  19. dansdad

    dansdad DIS Veteran

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    Nope.
     
  20. LovingDisny

    LovingDisny I'm not going to lie. I like to lurk.

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    OMG, I am really trying to wait and do on line check in until I am closer to my trip. Why is it so hard to NOT do something just because you now can? :rotfl: just putting it off so that I have something else to do for the trip in about 20 days when the time will really start dragging.

    I have to agree with previous posters regarding not getting the room that you booked and paid extra for. I understand that these things sometimes happen, but what rotten luck! Especially for the family at POR for the first time. I really hope that situation is resolved in a positive way for them. And I really hope this is an isolated incident.

    We have booked preferred, and while being put somewhere else would certainly not ruin our trip, I really hope we end up where we booked.
     
  21. dramaticmissy

    dramaticmissy Mouseketeer

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    which is actually a good thing!!!! We were booked into Pop in 2007 and it was over sold, so they bumped us up to SSR 1br Villa, it made for an awesome 11 day stay!!!!
     
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