My parents flew to Sanford 2 and a bit weeks ago with TCD. They booked upgrades, and got told they couldn't have the upgrade for the outgoing flight, and were offered a free PH meal as an alternative. Now, they have got problems getting home. They were due to leave Sat evening from Sanford, to arrive home 7:20am on Sunday, but they have had to spend 2 nights at 2 different hotels now, and are due to fly home later today arriving in tonight at 00:50am!! (Almost 41 hours late!). And to add insult to injury, they can't have the seat upgrades that they have paid for on the way back either. Needless to say - they aren't very happy. I will update this tomorrow to let you know if they make it home within the 48 hours or not!!