Hi from BWPPI lobby right now. We had booked a room through aaa and had called to request a Non Smoking and room in the first building so we could have high speed internet access. (Only building 1 had internet access and you need to request it). When we arrived yesterday, I doubled checked that our room was non smoking but forgot about asking about access. Before we went to the room, I went back to the front desk and doubled checked since we were in the 2nd building. Yes you have DSL connection is what I was told. So up to the room and nothing was there. When I called down to the lobby they said never a guarentee to get high speed access and my room did not have it. basicly she told me I was out of Luck. Aggh. Wanted to make sure they knew that when we requested it before traveling, that it would not be a problem and when I checked with the front desk before going to the room the clerk indicated there was. A few minutes later she called back and said she had a room for us and to come and get a key. Packed everything back up and headed down and got the key. Asked that it was Non-smoking as well. Yes it was!!! Headed up to the room and nothing on the door or desk in the room indicating it was non smoking and you could smell smoking coming out of the room before opening the door. When in and had to turn right around. Back down to the desk and she basicly told me I was incorrect and the room was non-smoking and tough luck. Very Rude. They refused to let us talk to the manager and given we were angry and fustrated we went back to the orginal room and talked with the manager this morning. She offered to let us move this morning, but given our luck, decided not to try it again. The room we have is okay, clean and the location to the park is great, but boy the service for us at check in really was lacking. Needless to say would not be coming after this experience. Lesson learned: Always check out the next room prior to packing up and moving. I should have done.