Please, Who would I write a letter of concern to?

Discussion in 'Disney Resorts' started by Figment's friends, Oct 4, 2006.

  1. Figment's friends

    Figment's friends Mouseketeer

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    Our recent stay was at a Disney resort. We had SEVERAL problems, some of them quite serious. I have much documentation to provide to the prpoer people, my question is WHO? I don't want to get into all that happened on this board just yet because I would like to write up an official letter describing what we encountered and then the response from Disney Guest services. Please can anyone help me out with the info I need? Thanks alot! (One bad vacation, but we can never be mad at the mouse- it isn't his fault!) Thanks Tabitha
     
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  3. disneyag

    disneyag DIS Veteran

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    You can contact the general manager of the specific Disney Resort that you stayed in.
     
  4. Trekker

    Trekker I've gone to find myself, If I return make me stay

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  5. Alicnwondrln

    Alicnwondrln DIS Veteran

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    ok ill ask what happened
     
  6. OKW Lover

    OKW Lover Retired and living 2 miles from The Castle. DIS Lifetime Sponsor

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    You don't say just what the problem was, but I hope you brought it up to the manager at the time it happened. If you did so and it wasn't fixed, then you should have moved up the chain from there. Getting problems resolved while you are there and something can be done is much better than getting an appology letter later.
     
  7. mom2of2

    mom2of2 DIS Veteran

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    OP, please don't take this as a flame...cause it's not but if you didn't voice your displeasure at the time of the dissatisfaction then writting anything now just looks like buyers remorse and that you are looking for compensation.
    Good luck with your letter
     
  8. TammiMcMan

    TammiMcMan Hai Majide

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  9. Alicnwondrln

    Alicnwondrln DIS Veteran

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    thanks tammi
     
  10. Figment's friends

    Figment's friends Mouseketeer

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    Righto, that is part of where our problems began, but they were extensive and were not resolved during our 18day stay. I did speak to several different managers about our various problems and have documented what I was told by each one at each different turn. AT ANY POINT during our stay all it would have taken is for ONE person to look into our issues and have them resolved once and for all. I was rational in my deali8ngs with them until the 14th day where my mother had had enough of being belittled and left. ( To give you an example of what I dealt with the night she booked her ticket to leave one of the managers I had been trying to explain our situation to told me "I realize the beginning of your vacation has not gone the way you had hoped. I can give you park tickets so in the morning before your mother leaves she can go to the park with you and little Jerry-Lee.....------ In actuality Jerry- LYNN was the little girl we were travelling with and we were still owed one days park tickets that I had paid for on my reservation so it is not like she would be doing any favours to us just finally 14 days in giving us the remainder of our purchased tickets. Not to mention that my mother was being picked up by the ME at 9:00 am. I wasn't actually given the owed tickets until 8:55am as my mother boarded the ME and I stood crying. ----That is from ONE of the managers I spoke with, one of the last ones actually.-

    I know we are a Disney loving board here and I really just want to give Disney a chance to respond to what I experienced. I spoke to several people on several levels and no one seemed able to follow what had actually happened. We ended up with 7 separate ressies during our stay and each time had to have new tickets cut and each time it messed up my dining reservations. Every manager assured me they would take care of it (it being whatever they had messed up at the time... ie: not adding our plus options on our tickets or the day my mother's card stopped working so when she left the park to get it fixed at the resort,,,, only they cancelled MY card and reissued her a new card in my name, which we didn't know about until I tried to park hop and was denied acess. ) I was offered free park tickets at every turn but no one wanted to address or fix once and for all the problems. These are a couple of the issues I have, I think it should be enough to justify my need to have my complaints acknowledged. I now have a clear paper trail I would like to pass on to them. Please don't belittle me I am trying to sort out a very complicated and confusing mess and mot importantly trying to do it without bashing anyone. Thank you, Tabitha :blush: I might add I did meet at least 5 REALLY AWESOME cast members. I WILL tell all about them when I get the chance.
     
  11. mom2of2

    mom2of2 DIS Veteran

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    we do understand Tabitha we are just wondering what you hoped to accomplish by writing a letter? Do you want to let Disney managers know what happened so that another guest doesn't go through the same problems? or are you looking for compensation?
     
  12. DreaminDisney

    DreaminDisney <font color="purple">The TFs converted another BEL

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    Good luck Tabitha.
     
  13. Kasmir

    Kasmir DIS Veteran

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    I don't get it... She asked for some ideas, she got them. Why do you care WHY she's writing? :confused3
     
  14. bonzarella

    bonzarella DIS Veteran

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    Tabitha, I am so so sorry about your family situation. I just briefly glanced at the posted thread. Please know you are in our hearts & prayers :grouphug:
    Bon
     
  15. safetymom

    safetymom Super Moderator

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    There is no need to attack each other. The posters are trying to help.
     
  16. Figment's friends

    Figment's friends Mouseketeer

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    I am not writing asking for or expecting anything. I felt like we went through every glitch in the system and to be honest I would think twice before returning to Disney Orlando which pains me to say because we used to go every 9 months. The words 'trust me and have a magical day' don't mean much to me anymore....
    I have never been spoken to in the tone that I encountered with resort management though. Everyone was wanting to put bandaids on issues we had- most without even listening to me explain what had happened with our reservation. 6 days after initial check in -the plus options were finally added on our tickets and the resort manager there said, "We went ahead and added the pluses since you've encountered so many problems." I was happy they had FINALLY fixed that problem but I made them go pull up my confirmation on my TA's website to confirm that I had PAID for that option. I had to fight right up until day 14 to get all the tickets I had paid for on my package. No one should have to worry every day if they can get into the parks they paid for. (we had problems at admission gates SEVERAL times)
    I am not looking for anyone's blessing to write Disney about my experiences. I assure you it will take me a good deal of time to document fully what happened to our reservation over the 18 days I was there. I DO want answers as to why some things happened, and I also have several suggestions as to how to better handle similar issues in the future.

    I was actually hoping for the guest services address... I have the email addy but as I have pages and pages from all of our different resevations I think and actual address would be better. Thanks Tabitha
     
  17. Figment's friends

    Figment's friends Mouseketeer

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    Hi Bon! I'm glad you are home safe. Thank you. I will P.M. you and let you know what's going on here when it happens.
     
  18. TammiMcMan

    TammiMcMan Hai Majide

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    Just wondering if you involved Dreams Unlimited at any point during your trip. I know the fault wasn't theirs, but curious as to whether they were able to help you out at all in dealing with the "higher ups" at Disney. Also, since your return, have you touched base with your Dreams Unlimited contact to see if they can offer any assistance on who to contact. I think that help before, during and after a trip is part of the reason why some of us choose a travel agent to begin with.
     
  19. Figment's friends

    Figment's friends Mouseketeer

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    Thanks for the suggestion, I will be contacting DU and letting them know exactly what happened and of course sending them the response I receive. While I was actually there I didn't get them involved (other then having the front desk pull up my confirmation.) Each person I spoke with assured me that they would take care of everything. It wasn't until day 14 I realized fully that REALLY WASN'T the case and by that time my mother had already left and there was really nothing anyone could do to put me in a Disney mood.

    As they say hindsight is 20/20. I had actually packed with me unused 7 day park hopper pluses that I had purchased for a different trip just in case we wanted a couple extra days. Now that I'm back I realized we could have used them when we were denied access and then had them reimburse us later, but as I say... hindsight. That is part of what bothered me about the constant offer of free tickets when they weren't paying attention to the problem- I had tickets coming out of my mouse ears, just wanted to be able to access the ones I had just paid for. :rolleyes:
     
  20. limabeanmom2003

    limabeanmom2003 Wilderness Lodge Memories

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    So sorry you encountered so many problems, Tabitha. I can imagine how frustrating it must have been to have problems with your tickets multiple times. I think that if it happens once, I wouldn't mind as long as they fix it correctly. But when you encounter problems over and over again and feel like no one is listening to you then I would be angry too! And the fact that they were trying to make you feel like they were giving you something for your trouble (the plus options) when you had in fact paid for those, well that's just insulting. I hope you get resolution.
     
  21. Sammie

    Sammie DIS Veteran

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    If you mail concerns to the managers, they go right back to Guest Communications. Best to just save the trouble and possiblity of it getting lost and send it to Guest Communications.

    Walt Disney World Guest Communications
    PO Box 10040
    Lake Buena Vista, FL 32830-0040

    Be sure to include your confirmation number from your reservation, also that you booked with a Travel Agent. Also any names, dates and times you remember. Your full name and address and phone number.

    And provide a day time contact number where they can reach you.

    PS: not sure about the specifics of your problems with your Room keys and tickets but FYI, they are very easy to demagnitize. If you get them near other credit cards, cell phones, any type of magnet such as the ones some purses have they will stop working.
     

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