Pixie Dust has Flown

Discussion in 'The DIS Unplugged Podcast' started by hockeymomNS, May 15, 2012.

  1. hockeymomNS

    hockeymomNS Has an in with immigration

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    ........from Disney to Universal.
    My family and another are just back from 12 days in Florida. We rented a house for Disney/shopping/beach days and stayed on site at Universal for 2 nights/3 days. Not one of us can believe the service at Universal, both in the theme parks and at the Royal Pacific. I am talking waaaaaaaaay over the top. Not one cast member (or whatever they call themselves) was without a smile and a nice greeting. I am also quite certain that employees nearly outnumbered guests at the RP pool......note to Pete - no more music. There were hourly activities and a movie at night with staff at every turn. The food was awesome.
    Perhaps the icing on the cake was the employee walking around offering to get anyone a dry towel or a cup of complimentary sunscreen.
     
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  3. OKW Lover

    OKW Lover Retired and living 2 miles from The Castle. DIS Lifetime Sponsor

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    Interesting.

    Val & I are unabashed Disney snobs but its always good to keep an open mind. Perhaps once we move to FL we will give Universal another chance.
     
  4. ChipnDaleRule

    ChipnDaleRule DIS Veteran

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    We stayed at Royal Pacific two years ago and thought exactly the same. We loved and are back there in 6 days time. I loved it when a staff member came round the pool with cold flannels and fresh fruit:goodvibes
     
  5. hockeymomNS

    hockeymomNS Has an in with immigration

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    I have been until now Jeff. I can't deny what was so obvious. The bell hop showed us some perks in our room and then said something like "have a quick look around and tell me if you think that you need anything off the top of your head and can I help organize this luggage???"

    It was some of the best customer service that I have experienced anywhere.
     
  6. SamSam

    SamSam http://www.wdwinfo.com/dis-sponsor/index.

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    Wow, I'm impressed! Dh and I are DVC owners, but we may have to add at least 2 days at Universal to see what the changes are. It's been years since we've been, and your post has me wanting to go again.
     
  7. Kimberle

    Kimberle WL Vet

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    We stayed at RPR years ago, concierge level. I thought the service then was far above WDW.
     

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