........from Disney to Universal. My family and another are just back from 12 days in Florida. We rented a house for Disney/shopping/beach days and stayed on site at Universal for 2 nights/3 days. Not one of us can believe the service at Universal, both in the theme parks and at the Royal Pacific. I am talking waaaaaaaaay over the top. Not one cast member (or whatever they call themselves) was without a smile and a nice greeting. I am also quite certain that employees nearly outnumbered guests at the RP pool......note to Pete - no more music. There were hourly activities and a movie at night with staff at every turn. The food was awesome. Perhaps the icing on the cake was the employee walking around offering to get anyone a dry towel or a cup of complimentary sunscreen.