Photopass Pre-order - Have any UK customers received the email?

Discussion in 'UK Trip Planning Forum' started by steve76, Nov 14, 2009.

  1. steve76

    steve76 Mouseketeer

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    Just out of interest, have any customers booking with Disney UK (resort package, without flights) received the email offering the Photopass pre-order discount?

    I'm about 25 days from my visit, and the trip was booked in January, so according to the information posted, I think I should have received my email by now.

    I have emailed Photopass, saying that I believe that I meet the criteria posted on the Photopass website. They gave a stock reply stating what the criteria were - not exactly helpful. I have a booking at the Yacht Club, and I am signed up for all the promotional emails. I have checked my spam.

    The only thing I can think of is if Disney UK is considered a 'travel agency' and therefore we're not eligible.
     
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  3. wickesy

    wickesy <font color=royalblue>Tomorrow, tomorrow, I love y

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    Reading the discussions on the Facebook page it seems that the whole thing is a real mess and almost nobody is getting the code without having to phone and speak to the Photopass department.
     
  4. Disneynutinlondon

    Disneynutinlondon <font color=blue>It's been such a blast with all t

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    I've booked a package so if someone could please give me the photopass number to ring so I can organise it when next August rolls round
     
  5. steve76

    steve76 Mouseketeer

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    Update - I emailed Photopass back, stating again that I believed I satisfied the criteria, and could they tell me if I was eligible and if so send me the offer. After waiting three days, they then replied with exactly the same 'cut and paste' text. Arghhh! <bangs head against brick wall>.
     
  6. TraceyL

    TraceyL <font color=red>Always planning........<br><font c

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    I'm still waiting for mine (not that I really need it). I gt the same standard reply when I emailed :snooty:
     
  7. Ware Bears

    Ware Bears Bring me that horizon Moderator

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    I just emailed them ~ then when I read this post wished I hadn't bothered as I'm sure we'll get the same bog standard reply. :mad:

    I think I'll give them a ring tomorrow.
     

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