Photopass Cancellation Issues...

Discussion in 'Budget Board' started by mollybug2, May 18, 2010.

  1. mollybug2

    mollybug2 Mouseketeer

    Mar 10, 2010
    I did the $99.95 preorder and then cancelled and tried to use the additional $20 off code a while back. No go. So I reordered for $99.95 under my other email address, setting up a new Photopass account.

    Today my credit card bill came with two $99.95 Photopass charges, even though I received a call from Photopass saying one was cancelled. Nothing on my bill reflects a credit. And both of my Photopass accounts show I have preorder credits.

    Has anyone else ever had problems trying to get one to cancel? I called again and the man I spoke to once again supposedly cancelled and credited one back to me. I am not too confident, though! :confused:

    Guess that is what I get for trying to save even more money, and don't ask me why I made a new account, but it probably just mucks it up even more. :rotfl:

    ETA: Just searched and found what I was looking for in another thread, so just disregard this message! Thanks and sorry!
  2. jagafen

    jagafen Robo needs his own Bat-Light

    Jun 3, 2007
    We did the same patient, give it time. Did you get an email confirmation of the cancellation (just for a "paper" trail?) It can sometimes take 1-2 billing cycles for the credit to post to your account. When we did this, it took forever for the $99 charge to post. In fact, the $79 and $99 posted on the same day, even though the orders were placed about 2 weeks apart???

    It took a few days to a week before my origional cart showed as "empty". I am still waiting for the credit to appear on my card, but do not have any doubts that it will eventually show! Give it a bit more time.

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