I had to post here bc I just had yet another issue with Tracfone just this evening!!
I have a tracfone for my elderly mom and at first it was great. But...as of about 1-2 yrs ago I've had nothing but trouble. Not with the phone itself but with the service!
>When I replaced her phone with a new one it took about 4-5 hrs total of being on the phone with Tracfone techs, over a period of a week, just to get her minutes transferred and the phone activated.
>Once ALL of her minutes just disappeared off of her phone. Poof gone! And her phone lays shut-off, idle in her purse 99% of the time. More time on the phone with Tracfone reps to get the minutes added back on.
>And just tonight I called to ask for a receipt or some other record of the online (tracfone site) purchase I made last week of 1 yr of airtime and the minutes that came with that. The airtime/minutes were added to the phone but I have no record of the transaction. It's not available to view online when I log-on to her account and the email they sent just said, "thanks for your airtime purchase". No confirmation email of the transaction details was sent and not available on her account to copy and save. Customer Service told me that it's their policy that THEY keep the records of the transaction. They do not supply the transaction details to the customer. When was the last time you bought something and the cashier said, "I'm not giving you any receipt. The store will be keeping the record of the purchase details"? What reputable, normal company does NOT supply the customer with a record of the transaction when there is money exchanged? Tracfone rep actually told me my credit card statement is my receipt! Ummm that doesn't indicate how much airtime and how many minutes I purchased!! Simply says Tracfone and gives the total of the amount charged.
>And one last thing.... The call centers are in a foreign land. Not unusual, I know, but the English spoken by these Tracfone reps is exceptionally difficult to understand! It's embarrassing and frustrating to have to constantly have to ask them to repeat what they said.
I would strongly recommend you steer clear of Tracfone. Google "Tracfone reviews"