last month, my ds spilled soda on my 1 and half year old lap top...ugh Needless to say, it is fried. I called Dell and ordered a new one...pretty much identical but added a 3 year accident protection plan! I had the computer for 15 days and got a virus...Security Tools. I called DELL and their answer was "sorry but you didn't purchase software protection...buy a 1 year contract now for 339.00 and then we can help you...WHAT???? I just spent 1500.00!!!!! My husband then went to work the next day and printed out instructions from bleepingcomputer.com.... I am not a tech genius by any means and after about an hour of playing with it. I was able to remove the virus for FREE! If anyone out there is in a similar situation...a lot of facebook viruses going around...try this website first before spending more money than you need to!!!