Online payments - what am I doing wrong???

Discussion in 'Disney Resorts' started by LovemesomeDW, Jul 30, 2013.

  1. LovemesomeDW

    LovemesomeDW Mouseketeer

    Joined:
    May 25, 2013
    Messages:
    174
    OMG I cannot figure out how to make a payment online. I pull up my reservation online and the the only thing it says is dates or trip and guest listed. No option anywhere to pay online. I can't even find my balance owed! What am I doing wrong?
     
  2. aaarcher86

    aaarcher86 Registered

    Joined:
    Feb 17, 2010
    Messages:
    11,813
    Nothing. The website is a giant mess.

    There is a link to the old website that works sometimes for some people, but I'd just call and pay it over the phone to avoid any issues.
     
  3. LovemesomeDW

    LovemesomeDW Mouseketeer

    Joined:
    May 25, 2013
    Messages:
    174
    Thanks! I've had nothing but problems with their website. Quite surprising that something as big as WDW would have such a bad website!
     
  4. Avatar

    DIS Sponsor The Walt Disney World Swan and Dolphin is located in the heart of the Walt Disney World Reosrt.

    to hide this advert.
  5. Stitch Waffles

    Stitch Waffles Earning My Ears

    Joined:
    Oct 5, 2012
    Messages:
    16
    I've reported similar issues last week. They mentioned one could pay through the app. I had already called and paid over the phone out of frustration so I couldn't try that route.
     
  6. mickeystoontown

    mickeystoontown DIS Veteran

    Joined:
    Oct 2, 2006
    Messages:
    27,358
    For our 2013 trip, I did the following.

    Log into your account on the Disney World site using the sign in tab not the My Disney Experience tab.

    Scroll down to the bottom of the page. Look on your right and you'll see Order Customized Maps. Click on it.

    On the customized maps page, look about an inch or so down on the left side it should say Welcome **** and then to the right of that you'll see My Reservations. Click on it.

    Your reservations should show up on the next page. Click on View Details.

    Scroll down until you see Pay Balance Now. Click that and on the next page, you'll be allowed to make payments.

    It's a long way around but it works.
     
  7. mkbroas

    mkbroas Delightfully Deranged by Disney

    Joined:
    Jul 20, 2003
    Messages:
    277
  8. linze

    linze Earning My Ears

    Joined:
    Jun 5, 2013
    Messages:
    42
    Can anyone still access the old website to make payments? I've tried and it redirects me to the new sucky one :(
     
  9. luvdisney87

    luvdisney87 Mouseketeer

    Joined:
    Jul 2, 2013
    Messages:
    164
    I agree! The new website stinks! I liked the old one better and the other poster was correct...something as big as the Disney company should have a better website. It's very frustrating.:sad:
     
  10. BuddyThomas

    BuddyThomas Mouseketeer

    Joined:
    Apr 16, 2013
    Messages:
    314
    The website is awful. Just call and they will be happy to suck your bank account dry over the phone and them tell you to have a magical day.

    :)
     
  11. mkbroas

    mkbroas Delightfully Deranged by Disney

    Joined:
    Jul 20, 2003
    Messages:
    277
    Hi everyone. You need to clear your cookies before you click on the link. Hopefully it will work for you then.
     
  12. crystaltink

    crystaltink Mouseketeer

    Joined:
    Oct 7, 2009
    Messages:
    112
    I can't even log on to the Disney website. I keep getting an error message. :sad1:
     
  13. laura428

    laura428 DIS Veteran

    Joined:
    Jan 1, 2010
    Messages:
    968
    Thought I'd revive this thread to post a buyer beware...

    I've been trying for the last 30 minutes to pay off my trip (only 51 days left!). After waffling between Disney telling me that "payment details are at this time" and letting me through, only to stall in the payment process, then finally telling me it couldn't process a payment on my credit card, I was totally frustrated. Since it's after 9:00pm, I thought I'd just call in the morning. But then I found this thread with the link to the old website, so I thought I'd give it a try.

    Only to find that my balance was $0.00. :confused3

    I checked my credit card balance online to see if a payment actually had gone through and, sure enough, there it was.

    As others have already mentioned, I cannot believe how horrible the Disney site is. For as much care they give to the presentation of their parks (and they really really do), it just seems crazy to me that they don't give as much attention to what, for many, is the first impression of what they offer. Looks pretty at first glance, but once you dive in, it's just a complete mess. :sad2:
     
  14. CuteAndFluffy

    CuteAndFluffy DIS Veteran

    Joined:
    Jul 22, 2003
    Messages:
    593
    It happened to me the other day, too. At least it didn't double dip my checking account, which I have also heard of happening.
     
  15. retlaw_yensid

    retlaw_yensid Mouseketeer

    Joined:
    Oct 24, 2010
    Messages:
    91
    Did you use a travel agent to book your reservation? If so, payments have to go through the TA. This is something I just learned myself.
     
  16. afrabuck

    afrabuck Earning My Ears

    Joined:
    Aug 30, 2013
    Messages:
    14
    I think it's best to call in your payment. I know it's a pain, but take it from someone who has had difficulties. The website has major major bugs. After I saw I was having difficulty I checked my credit card statement online. Good thing I did, because there was 3 separate charges! Had to call the reservation line anyway just to get my payment straightened out.:mad:
     
  17. trplnr

    trplnr Mouseketeer

    Joined:
    Feb 23, 2009
    Messages:
    92
    Yes I would not recommend using the online system to pay. They applied my online payment to a cancelled reservation and have no idea how that happened. Definitely call and make the payment via phone.
     
  18. DisneyLoverMomof6

    DisneyLoverMomof6 Earning My Ears

    Joined:
    Aug 16, 2013
    Messages:
    55
    I had no issues at all the other day when I paid off my balance with gift cards. I had to do it in 2 payments with 2 cards, but there was no problem.
     
  19. sjs314

    sjs314 "Laughter is timeless, imagination has no age, and

    Joined:
    Feb 11, 2010
    Messages:
    10,058
    Wow I was thinking of attempting to make a payment online as I have always did that in the past but now reading of the problems associated with it think maybe I will just call instead
     
  20. mickeystoontown

    mickeystoontown DIS Veteran

    Joined:
    Oct 2, 2006
    Messages:
    27,358
    I've made four payments on my trip since booking it and haven't had any problems...even using the new My Disney Experience link.
     

Share This Page