We arrived at the AKL around noon and were hoping that our room would be ready. I presented my confirmation letter and license to the CM and requested that we be given a room that was already ready if at all possible. I also told the CM that my confirmation letter was incorrect and that there were 2 adults in the room. I explained that I called to have it fixed, but did not request a new letter. It was still in the system as 1 adult. He told me to wait while he went to talk to someone about it and to see which rooms housekeeping were finished with. He snippily pointed out that it was just after check-out time and that housekeeping was just starting to clean rooms. I smiled sweetly and asked for him to check for an available room, but if there were none available that I would wait. He walked away for several minutes and then returned and said they could accommodate my request for 2 adults and that there was an available room. He took my moms name and produced keys for both of us. We were in room 2424. Im not sure of the area for that room but it was to the right of the lobby. The room was very nice - 2 queen beds, a small fridge, nice sink area with lots of space and a table and 2 chairs. Our patio overlooked the roof near the kids club and Mara. You could barely see the wading pool and could hear the people from the pool area. Not exactly the best view, but it was available! We were only here for the night, so I wasnt too picky. The room did seem kind of dark, but I liked it. We ate at Mara and Bomas (breakfast) and used the hot tub. Otherwise, we lounged in our room and then packed up the next morning. My DH and I are planning on staying here during our next trip. Im really looking forward to it as I thought the hotel was beautiful! If anyone has any questions, I will try to help out!